Frequently Asked Questions

DOs

DON’Ts

• Do use the promotional category for communications intended for sending messages with numerical senderIDs.
• Do use transactional categories for banking and enterprises only, specifically for OTPs.
• Do link Service Explicit to consent templates. This is mandatory.
• Do choose a relevant/recognizable header for the templates.
• Do choose the correct “Type” of the message, based on the content type.
• Do use the variable identifier {#var#} to indicate variable parameters.
• Do use an application like Notepad or Notepad++ to avoid additional or invalid characters.
• Do remember, the minimum length for variable parameters is 10 characters.
• Do remember, the maximum length for variable parameters is 30 characters.
• Do enter the brand name in the message content, at the end of every message.

• Don't register the same template against multiple headers. It will get confusing for you later.
• Don't randomly assign senderIDs to templates. Keep specific senderIDs for specific functions.
• Don't select “Transactional” category for non-banking related message content
• Don't enter invalid, unnecessary, or multiple variable parameters in messages.
• Don't use double spacing in the message content. Check these on Notepad++ before submitting
• Don't submit templates with less than 10 characters as static content.
• Don't use special fonts or characters apart from the ones that appear on the keyboard