Click on the category to browse FAQs.

• Category Master (12)

  Categories are used to organize services and products into a more tidy format.
  
  This topic will cover the Product and Service Category interface and will demonstrate how new ones are created.

  • Create a New Product Category
  • Create a New Product Sub Category
  • Create a New Service Category
  • Create a New Service Sub Category
  • Edit Product Category

• Customer Handbook for Invoay Helpdesk (4)

  We, at Invoay , are happy to present our new customer support program - Invoay HelpDesk . It is intended to help you get the best out of our software and our service while allowing us to deliver on our promises .The easy Search helpdesk.invoay.com and managing of your support ticket will definitely

  make the new look and feel of Invoay HelpDesk interesting to you.

  • Creating a new ticket- Invoay HelpDeskl
  • How to create ticket over the email?
  • Process of handling ticket at Invoay Helpdesk?
  • Update or reply on a ticket

• DLT - FAQs (17)

  All you need to know about DLT Process - India

  • DLT Best Practices
  • DLT Registration - India
  • DLT Template Registration Process
  • Do I need to register my sender-IDs under DLT towards other countries or only towards India?
  • Do we need to register with all the operators ?

• Expense Category (2)

  Add multiple expense categories to capture the respective expenses under a certain head

  • Adding New Expense Category
  • Edit Expense Category

• Invoay POS Training Video (1)

  How to use Invoay POS

  • Opening Invoay POS and Basic Introduction

• Item Master (6)

  New Item masters can be entered into Invoay Software as quickly and easily as any other important piece of data.
  
  Management of services and products that are added takes place within the category and sub category.
  
  The steps shown here reflect adding a new service and product being created with all possible options. By default there are certain fields that are mandatory to add at the time of creating a new Service and Product master 

  • Adding New Product Item Master
  • Adding New Service Item Master
  • Editing Product Item Master
  • Editing Service Item Master
  • Inactive Product Item Master

• Membership Masters (3)

  Summary of Benefits of Membership Program :

  • Customers feel like they're getting more value by opting into a membership program
  • The check out process is a breeze for customers
  • Services and products can both be part of a membership package
  • Pricing and fees can be manually configured to suit any member-based business model
    
    Memberships are becoming more common and one of the best ways to incentivize clients. If implemented properly, memberships can increase the frequency of your customer visits, retention rate and productivity, as well as drive revenue and increase your bottom line.
    
    In membership, you can offer multiple levels of discounts which can be defined on all or specific services or products.
    
    Invoay Backoffice allows you to create multiple types of memberships for your customers as per their preferences.
    
    There are broadly two types of memberships that can be created in Invoay Backoffice -:
    
    1. New Basic membership
    2. New Range membership
  • Adding New Basic Membership
  • Adding New Range Membership
  • Inactive Membership Master

• Membership Wallet Master (5)

  Memberships are one of the most powerful ways to not only generate new business but also retain existing customers. A well curated membership can provide a continuous revenue generating stream for your standalone or chain of outlets while giving customers value for money through add-on value benefits.
  
  Membership can be divided broadly into 2 types. A more traditional way of giving membership is tier based discount membership. Another way in which more revenue is focused could be the Membership Wallet.
  
  This can be correlated with a prepaid membership where a customer pays a sum of value and a percentage of value is added to the overall available spend value. For eg. the customer pays a value of 10,000 but in lieu of this they get a load value 12,000 to spend.
  
  Benefits for the customer
  - Pay X amount- Get X+ % of Load Value to spend
  - Redemption on every visit spent
  - Secure OTP based redemptions
  - SMS notification on balance amount
  - SMS notification before expiry
  - Carry forward balance on next recharge
  
  
  Benefits for the business
  - Get instant top-up revenue on Membership Wallet Sales
  - Assuring next customer visits
  - Long term customer engagement 
  - Avoid the hassle of daily management of payment transactions
  
  Get in touch with Invoay Helpdesk for planning and implementation of Membership Wallet for your business

  • Adding New Membership Wallet Membership GST
  • Adding New Membership Wallet Membership Non GST
  • Deactivate Membership Wallet
  • Different cases of Membership Wallet setup
  • Edit Membership Wallet Master

• MTNL's DLT Process (3)

  MTNL's DLT Process

  • DLT Registration with MTNL Process
  • MTNL Content and Consent SMS Template Registration Process
  • MTNL's Header / Sender ID registration Process

• Package Report (1)

  Package of services means several services which are usually provided together for the same purpose. The services in a package are usually, but not always, from the same category of services (see definition of multiple services, this section).

  • How to check Package Service details report.?

• Printers Drivers (1)

  Thermal Printers Drivers

  • TVS- Rp 3160 - Printer Drivers

• Purchase Order (PO) (1)

  A purchase order is a commercial document and first official offer issued by a buyer to a seller, indicating types, quantities, and agreed prices for products or services. It is used to control the purchasing of products and services from external suppliers.

  • How to Add Purchase Order

• SMS (2)

  SMS Setting
  

  • How to Check SMS Balance
  • How to Recharge SMS Balance

• Software Signup (2)

  Signup Process
  

  • How to do new Invoay Software signup?
  • How to renew Invoay Software