Frequently Asked Questions

• Type in https://helpdesk.invoay.com in the address bar of your Internet browser (Google Chrome / Internet Explorer / Firefox).
• After that in to the Invoay HelpDesk portal, the following screen opens up.
• Click on the Open a new ticket tab after you searching in to Invoay helpdesk.
• Submit a Ticket window appears.
• Give mail id, full name, call back number, store Name, proper Subject, Description, Attachment of screenshots of the issue.
• Then click Create Ticket to finish logging the ticket.

IMPORTANT

• The priority and resolution time of your ticket will substantially depend on the Subject and Description provided by you in the ticket.
• Please log tickets with meaningful Subject and detailed Description as explained below.
• Please provide a subject line that is concise and correct, pertaining to the symptoms of the problem or the actual problem itsel
• Do not include unrelated issues in one ticket. It may delay your issue resolution. Please create a separate ticket for each unique issue.
• If you can describe your problem in simple words, but in detail
• If you can provide any screenshot of the issue situation.
• In case of reports, if you can mention the specific report being viewed and the report criteria
• In case of error, specifics of your actions that led to the error