Frequently Asked Questions
How to log a ticket through Invoay HelpDesk portal?
- Type in https://helpdesk.invoay.com in the address bar of your Internet browser (Google Chrome / Internet Explorer / Firefox).
- After that in to the Invoay HelpDesk portal, the following screen opens up.
- Click on the Open a new ticket tab after you searching in to Invoay helpdesk.
- Submit a Ticket window appears.
- Give mail id, full name, call back number, store Name, proper Subject, Description, Attachment of screenshots of the issue.
- Then click Create Ticket to finish logging the ticket.
- The priority and resolution time of your ticket will substantially depend on the Subject and Description provided by you in the ticket.
- Please log tickets with meaningful Subject and detailed Description as explained below.
- Please provide a subject line that is concise and correct, pertaining to the symptoms of the problem or the actual problem itsel
- Do not include unrelated issues in one ticket. It may delay your issue resolution. Please create a separate ticket for each unique issue.
- If you can describe your problem in simple words, but in detail
- If you can provide any screenshot of the issue situation.
- In case of reports, if you can mention the specific report being viewed and the report criteria
- In case of error, specifics of your actions that led to the error
Last Updated about a month ago