Frequently Asked Questions

Membership Wallet is a prepaid membership with the amount paid usually topped up with a Load Value wherein the Load Value is the actual value available for the spend to the customer.

Create a New Membership Wallet with Non GST.
Use this case if GST is not charged at the time of sale and but at the time when it is Load Value is redeemed. In this case, receipts will be generated at the time of sale and invoices will be generated at the time of redemption or use of Load Value


Note: Once a "New Membership Wallet" is created, the setup master field cannot be edited.

Click here to goto New Membership Wallet Master Setup or

Login to your Invoay Back Office>>Master>>Membership Wallet Master>>New

Available on the right header side

Below mentioned is the description of each field in the setup. Mandatory fields are *

Store*
Select the store (in the case of multiple stores) where this Membership Wallet needs to be activated

Name*
Add the name of the Membership Wallet

For example: Invoay Membership Wallet or this can be named with something linked to your brand theme. This will be printed on the customer invoice and also on the receipt after the redemption of wallet amount.


Amount*
This is the actual amount for the Membership Wallet to be paid by the customer.

For example: 10000. This will be the receipt amount. The final receipt amount will not have any GST 


Percentage*
Percentage in value will be auto calculated on the Amount mentioned and will generate the final Load Value. This is the correlation between the paid value and the final available value.

For example: If the final Load Value (the actual available spend amount) needs to be 12,000 then the Percentage Value should be 20
Or if the final Load Value needs to be 12,500 then the Percentage Value should be 25

If the Amount and Load Value to be same (means no add on value to be given) the mention 0 (zero). Percentage value can never be in negative

Note: if the Load Value is known then the Percentage Value can be calculated by doing a simple mathematical calculation as
Percentage= ((Load Value - Amount)/Load Value) X 100)

Load Value*
This is the actual available value to be given or available to spend.

Since Membership Wallet is a promotional way to engage customers, Load Value can either be
equal to the Amount or usually greater then it (As per the value of the Percentage mentioned above)
Note: Load Value can never be less than the Amount

Is Card Number Required*
While the Membership Wallet is associated with the customer’s unique mobile number, if required a physical card can also be given be offered to the customer.

Tick checkbox if the Card Number is mandatory is enter at the time of Sales of Membership Wallet
Untick checkbox if the Card Number is not mandatory to enter at the time of Sales of Membership Wallet

Membership Wallet Consume Type*
Select whether the Load Value can only be used on Service or Product or on Both

For example: If the Consume Type is Service then the Load Value available can only be spent if the cart items are only from Services.

If it's Both then Load Value will be allowed to consume both Service and Product items in the cart

Validity in Days*
This is the value of the days for which the Membership Wallet remains valid as calculated from the date of sale. Load Value remains available to spend within Validity in Days

For example: If Validity needs to be kept as one year then the value should be 365. This value can ne kept highest in numbers in case there is no validity bounded


Incentive Percentage*
Usually, it is mandatory to select the Employee Name at the time of sale of the Membership Wallet. Incentive Percentage is the value of incentive or commission value to be calculated

For example: If the incentive commission on the sales of Membership Wallet is 5% then mention the value as 5.
Mention zero in case no Incentive needs to be calculated.

Note: Incentive value will not be reflected at the time of sale or in any of the sales reports. The incentive value calculated on the Membership Wallet can be tracked in Invoay Backoffice atEmployees>>Sales and Incentive Reports>>Membership Wallet Sales Incentive.



Membership Wallet Tax Type*
This is the most important selection. as this FAQ is for the Membership Wallet with NonGST, the selection should be NonGST

In this case, while the receipt will be generated at the time of sale of the Membership Wallet, invoices will be generated at the time of redemption of value.
This means that Membership Wallet redemption will be reflected in the daily sales report 

Membership Wallet Sales Report

Is Tax Included, CGST, SGST, IGST*
These fields freeze in case the Membership Wallet- Non GST 


Membership Balance Carry Forward*
Tick Checkbox Load Value balances will be carried forward if the recharge of the same Membership Wallet is performed and added to the new Load Value. This is possible before the expiry of the Membership Wallet.

Untick Checkbox If the above logic should not be applied then the Load Value will expire with the expiry of validity.

If checkbox tick and balance carries forward is allowed and the Load Value balance left for example is 2000 and within valid days, the Membership Wallet is recharged with the same value then the value balance will not be expired but adds to the next recharged Load Value and will be 12,000. The validity will also be extended.