/* =========================================================
   Invoay Help Desk — UI refresh for osTicket (osttclient theme)
   Upload to: /assets/osttclient/css/invoay-helpdesk.css
   Load it LAST in include/client/header.inc.php
   ========================================================= */
@import url('https://fonts.googleapis.com/css2?family=Poppins:wght@400;500;600;700;800&display=swap');

:root {
  /* Invoay Design System tokens */
  --inv-pink: #e2338f;          /* brand-pink */
  --inv-violet: #7b4bd8;        /* brand-violet */
  --inv-bblue: #2d8cff;         /* brand-blue */
  --inv-blue: #7b4bd8;          /* accent = brand-violet (selected, icons, nav) */
  --inv-blue-dk: #5b21b6;       /* link */
  --inv-blue-lt: #f3e8ff;       /* tag-bg */
  --inv-pink-lt: #fdecf5;
  --inv-navy: #0b0a1f;          /* night */
  --inv-night-deep: #08081a;    /* night-deep */
  --inv-ink: #14112a;           /* ink */
  --inv-ink-soft: #3b3550;      /* ink-soft */
  --inv-muted: #5b5470;         /* muted */
  --inv-muted-2: #736b8a;       /* muted-2 */
  --inv-on-night-muted: #c9c4dc;
  --inv-line: #ece6f3;          /* line */
  --inv-bg: #f7f5fb;            /* surface-soft */
  --inv-green: #0f7a43;         /* success */
  --inv-green-bg: #e7f7ee;      /* success-bg */
  --inv-danger: #b4235f;        /* danger */
  --inv-grad: linear-gradient(90deg, #e2338f, #7b4bd8 55%, #2d8cff); /* gradient-brand */
  --inv-radius: 20px;           /* radius-xl */
  --inv-shadow: 0 18px 40px -32px rgba(40,20,90,0.35);   /* shadow-card */
  --inv-shadow-raised: 0 30px 60px -35px rgba(40,20,90,0.45);
  --inv-shadow-cta: 0 14px 30px -14px rgba(226,51,143,0.75);
  --inv-head: Poppins, system-ui, -apple-system, 'Segoe UI', sans-serif;
}

/* ---------- Base ---------- */
body { background: var(--inv-bg); color: var(--inv-ink); -webkit-font-smoothing: antialiased; }
a { color: var(--inv-blue-dk); }
body, input, select, textarea, button { font-family: var(--inv-head); }
h1, h2, h3, h4, h5 { text-transform: none !important; text-wrap: balance; }
a:focus-visible, button:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible { outline: 2px solid var(--inv-violet); outline-offset: 2px; }
@media (prefers-reduced-motion: reduce) { *, *:before, *:after { transition: none !important; animation: none !important; } }
a:hover, a:focus { color: var(--inv-blue-dk); }
h1, h2, h3, h4 { font-family: var(--inv-head); letter-spacing: -.01em; }
.inv-hidden { display: none !important; }

/* ---------- Header ---------- */
header .navbar { margin-bottom: 0; border: 0; background: #fff; box-shadow: 0 1px 0 var(--inv-line); }
header .pre-header { background: #fff; padding: 12px 0 8px; }
#logo { padding: 0; height: auto; }
#logo img { max-height: 46px; width: auto; }
#logo span { color: var(--inv-blue); font-weight: 700; font-size: 17px; line-height: 1.3; }
header .list-inline { margin: 8px 0 0; color: var(--inv-muted); font-size: 14px; }
header .list-inline > li { vertical-align: middle; }

#navbar-main { background: #fff; }
#navbar-main .navbar-container { text-align: center; }
#navbar-main .nav.navbar-nav { float: none; display: inline-block; margin: 0; }
#navbar-main .nav.navbar-nav > li > a {
  color: var(--inv-ink) !important; background: transparent !important;
  padding: 12px 16px 13px !important; font-size: 15px; font-weight: 600;
  border-bottom: 3px solid transparent; height: auto !important; width: auto !important; line-height: 1.2;
}
#navbar-main .nav.navbar-nav > li > a .icon { display: none !important; }
#navbar-main .nav.navbar-nav > li > a:hover { color: var(--inv-blue) !important; }
#navbar-main .nav.navbar-nav > li.active > a { color: var(--inv-blue) !important; border-bottom-color: var(--inv-blue); }
#navbar-main .nav.navbar-nav > li.inv-doc-link > a { color: var(--inv-muted) !important; font-weight: 500; }
#navbar-main .nav.navbar-nav > li.inv-doc-link > a:hover { color: var(--inv-pink) !important; }
#navbar-main .nav.navbar-nav > li.inv-doc-link > a:after { content: " \2197"; font-size: 12px; }

/* ---------- Buttons ---------- */
.btn-success, .btn-primary {
  background: var(--inv-grad) !important; border-color: transparent !important; color: #fff !important;
  border-radius: 14px; font-weight: 700;
}
.btn-success:hover, .btn-primary:hover, .btn-success:focus, .btn-primary:focus {
  background: var(--inv-grad) !important; border-color: transparent !important; filter: brightness(1.06);
}
.btn-default { border-radius: 10px; border-color: var(--inv-line); color: var(--inv-muted); font-weight: 600; }
.btn[disabled] { opacity: .75; cursor: progress; }
.text-success { color: var(--inv-blue) !important; }

/* =========================================================
   HOMEPAGE (built by invoay-helpdesk.js)
   ========================================================= */
.inv-is-home footer { margin-top: 0; }

.inv-hero {
  position: relative; overflow: visible; color: #fff; text-align: center;
  padding: 64px 0 120px;
  background:
    radial-gradient(620px 320px at 10% 0%, rgba(226,51,143,.30), transparent 65%),
    radial-gradient(720px 360px at 92% 8%, rgba(45,140,255,.32), transparent 60%),
    var(--inv-night-deep);
}
.inv-hero:after {
  content: ""; position: absolute; inset: 0; pointer-events: none; opacity: .18;
  background-image: linear-gradient(rgba(255,255,255,.35) 1px, transparent 1px), linear-gradient(90deg, rgba(255,255,255,.35) 1px, transparent 1px);
  background-size: 44px 44px;
  -webkit-mask-image: linear-gradient(to bottom, #000, transparent 85%);
          mask-image: linear-gradient(to bottom, #000, transparent 85%);
}
.inv-hero .container { position: relative; z-index: 1; }
.inv-eyebrow {
  display: inline-block; margin: 0 0 16px; padding: 6px 14px; border-radius: 999px;
  background: rgba(255,255,255,.12); border: 1px solid rgba(255,255,255,.22);
  font-size: 12.5px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--inv-on-night-muted);
}
.inv-hero h1 { margin: 0 0 12px; font-size: 46px; line-height: 1.1; font-weight: 800; letter-spacing: -0.025em; color: #fff; }
.inv-sub { max-width: 600px; margin: 0 auto 28px; font-size: 17px; line-height: 1.6; color: var(--inv-on-night-muted); }

.inv-search {
  position: relative; display: flex; align-items: center; max-width: 680px; margin: 0 auto;
  background: #fff; border-radius: 14px; padding: 6px; box-shadow: 0 18px 50px rgba(0,0,0,.25);
}
.inv-search-ico { width: 22px; height: 22px; margin: 0 6px 0 12px; color: var(--inv-muted); flex: none; }
.inv-search-ico svg { width: 100%; height: 100%; }
.inv-search input[type=text] {
  flex: 1; min-width: 0; height: 50px; border: 0; outline: 0; background: transparent;
  font-size: 16px; color: var(--inv-ink); padding: 0 8px;
}
.inv-search button {
  height: 50px; padding: 0 26px; border: 0; border-radius: 12px; font-weight: 700; font-size: 15px;
  color: #fff; background: var(--inv-grad); box-shadow: var(--inv-shadow-cta); cursor: pointer;
}
.inv-search button:hover { filter: brightness(1.06); }

.inv-chips { margin: 16px auto 0; max-width: 720px; font-size: 13px; color: var(--inv-on-night-muted); }
.inv-chips span { margin-right: 6px; }
.inv-chips a {
  display: inline-block; margin: 4px 3px; padding: 5px 12px; border-radius: 999px; text-decoration: none;
  color: #ffffff; background: rgba(255,255,255,.08); border: 1px solid rgba(255,255,255,.18);
}
.inv-chips a:hover { background: rgba(255,255,255,.18); color: #fff; }

.inv-actions { display: flex; gap: 14px; justify-content: center; max-width: 900px; margin: 34px auto 0; flex-wrap: wrap; }
.inv-act {
  flex: 1 1 240px; display: flex; align-items: center; gap: 12px; text-align: left; text-decoration: none !important;
  padding: 14px 16px; border-radius: 14px; color: #fff !important;
  background: rgba(255,255,255,.08); border: 1px solid rgba(255,255,255,.18);
  transition: background .15s, transform .15s;
}
.inv-act:hover { background: rgba(255,255,255,.16); transform: translateY(-2px); }
.inv-act svg { width: 26px; height: 26px; flex: none; }
.inv-act b { display: block; font-size: 15px; }
.inv-act small { display: block; font-size: 12.5px; color: var(--inv-on-night-muted); }
.inv-act-main { background: var(--inv-grad); border-color: transparent; box-shadow: var(--inv-shadow-cta); }
.inv-act-main:hover { background: var(--inv-grad); filter: brightness(1.06); }
.inv-act-main small { color: #ffffff; }

.inv-body { position: relative; margin-top: -72px; padding-bottom: 56px; }
.inv-block { margin-bottom: 40px; }
.inv-head { margin-bottom: 18px; }
.inv-head h2 { margin: 0 0 4px; font-size: 26px; letter-spacing: -0.02em; font-weight: 800; color: var(--inv-ink); }
.inv-head p { margin: 0; color: var(--inv-muted); font-size: 15px; }
.inv-head-sm { display: flex; justify-content: space-between; align-items: baseline; margin: 26px 0 12px; }
.inv-head-sm h3 { margin: 0; font-size: 17px; font-weight: 800; }
.inv-head-sm a { font-size: 14px; font-weight: 600; text-decoration: none; display: inline-flex; align-items: center; gap: 4px; }
.inv-head-sm a svg { width: 15px; height: 15px; }
.inv-block:first-child .inv-head { background: #fff; display: inline-block; padding: 14px 20px; border-radius: 20px 20px 0 0; margin-bottom: 0; }
.inv-block:first-child .inv-docs { background: #fff; padding: 20px; border-radius: 0 var(--inv-radius) var(--inv-radius) var(--inv-radius); box-shadow: var(--inv-shadow); }

/* Docs cards */
.inv-docs { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; }
.inv-doc {
  position: relative; display: flex; flex-direction: column; padding: 24px; border-radius: 20px;
  border: 1px solid var(--inv-line); background: #fff; color: var(--inv-ink) !important; text-decoration: none !important;
  transition: transform .15s, box-shadow .15s, border-color .15s;
}
.inv-doc:hover { transform: translateY(-3px); box-shadow: 0 14px 34px rgba(40,20,90,.18); border-color: transparent; }
.inv-doc-ico { width: 44px; height: 44px; border-radius: 12px; display: grid; place-items: center; margin-bottom: 14px; }
.inv-doc-ico svg { width: 24px; height: 24px; stroke-width: 1.8; }
.inv-blue .inv-doc-ico, .inv-pink .inv-doc-ico { background: linear-gradient(135deg, rgba(226,51,143,.10), rgba(45,140,255,.12)); color: var(--inv-violet); }

.inv-doc-tag { font-size: 11.5px; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; }
.inv-blue .inv-doc-tag, .inv-blue .inv-doc-foot b { color: var(--inv-blue); }
.inv-pink .inv-doc-tag, .inv-pink .inv-doc-foot b { color: var(--inv-pink); }
.inv-doc strong { font-family: var(--inv-head); font-size: 19px; margin: 4px 0 6px; }
.inv-doc-desc { color: var(--inv-muted); font-size: 14.5px; line-height: 1.55; flex: 1; }
.inv-doc-foot { display: flex; justify-content: space-between; align-items: center; margin-top: 16px; padding-top: 14px; border-top: 1px dashed var(--inv-line); font-size: 13.5px; }
.inv-doc-foot em { font-style: normal; color: var(--inv-muted); }
.inv-doc-foot b { display: inline-flex; align-items: center; gap: 4px; }
.inv-doc-foot svg { width: 15px; height: 15px; transition: transform .15s; }
.inv-doc:hover .inv-doc-foot svg { transform: translateX(3px); }

/* Two-column: FAQs + contact */
.inv-two { display: grid; grid-template-columns: 1.6fr 1fr; gap: 20px; align-items: start; }
.inv-panel { background: #fff; border-radius: var(--inv-radius); padding: 24px; box-shadow: var(--inv-shadow); }
.inv-faqs { border: 1px solid var(--inv-line); border-radius: 12px; overflow: hidden; }
.inv-faq {
  display: flex; justify-content: space-between; align-items: center; gap: 12px;
  padding: 14px 16px; color: var(--inv-ink) !important; text-decoration: none !important; font-size: 15px;
  border-bottom: 1px solid var(--inv-line); transition: background .12s;
}
.inv-faq:last-child { border-bottom: 0; }
.inv-faq:hover { background: var(--inv-blue-lt); color: var(--inv-blue-dk) !important; }
.inv-faq svg { width: 16px; height: 16px; color: var(--inv-muted); flex: none; }
.inv-cats { display: grid; grid-template-columns: repeat(2, 1fr); gap: 10px; }
.inv-cat {
  display: flex; align-items: center; gap: 10px; padding: 12px 14px; border-radius: 10px;
  background: var(--inv-bg); color: var(--inv-ink) !important; text-decoration: none !important; font-weight: 600; font-size: 14.5px;
}
.inv-cat:hover { background: var(--inv-blue-lt); color: var(--inv-blue-dk) !important; }
.inv-cat svg { width: 18px; height: 18px; color: var(--inv-blue); flex: none; }
.inv-muted { color: var(--inv-muted); }

.inv-contact h3 { margin: 0 0 14px; font-size: 18px; font-weight: 800; }
.inv-c {
  display: flex; gap: 12px; align-items: center; padding: 12px; margin-bottom: 10px; border-radius: 12px;
  border: 1px solid var(--inv-line); color: var(--inv-ink) !important; text-decoration: none !important; transition: border-color .15s, background .15s;
}
.inv-c:hover { border-color: var(--inv-blue); background: #fbf9fe; }
.inv-c-ico { width: 42px; height: 42px; border-radius: 10px; display: grid; place-items: center; flex: none; background: var(--inv-blue-lt); color: var(--inv-blue); }
.inv-c-ico svg { width: 20px; height: 20px; }
.inv-c-wa .inv-c-ico { background: var(--inv-green-bg); color: var(--inv-green); }
.inv-c-wa b { color: var(--inv-green); }
.inv-c small { display: block; font-size: 12px; color: var(--inv-muted); }
.inv-c b { display: block; font-size: 15.5px; }
.inv-c em { display: block; font-style: normal; font-size: 12.5px; color: var(--inv-muted); }
.inv-res-list { margin-top: 16px; padding-top: 14px; border-top: 1px solid var(--inv-line); }
.inv-res { display: flex; align-items: center; gap: 8px; padding: 6px 0; font-size: 14px; font-weight: 600; text-decoration: none !important; }
.inv-res svg { width: 16px; height: 16px; flex: none; }

/* Raise a ticket */
.inv-raise {
  display: grid; grid-template-columns: 320px 1fr; border-radius: var(--inv-radius); overflow: hidden;
  background: #fff; box-shadow: var(--inv-shadow); scroll-margin-top: 20px;
}
.inv-raise-side {
  padding: 32px 28px; color: #fff;
  background: radial-gradient(420px 260px at 0% 0%, rgba(226,51,143,.28), transparent 70%), radial-gradient(420px 260px at 100% 100%, rgba(45,140,255,.22), transparent 70%), var(--inv-navy);
}
.inv-raise-ico { display: grid; place-items: center; width: 52px; height: 52px; border-radius: 14px; background: rgba(255,255,255,.12); margin-bottom: 16px; }
.inv-raise-ico svg { width: 28px; height: 28px; }
.inv-raise-side h2 { margin: 0 0 8px; color: #fff; font-size: 26px; font-weight: 800; }
.inv-raise-side p { color: var(--inv-on-night-muted); font-size: 15px; line-height: 1.6; }
.inv-steps { list-style: none; padding: 0; margin: 22px 0; counter-reset: s; }
.inv-steps li { position: relative; padding: 0 0 18px 44px; counter-increment: s; }
.inv-steps li:before {
  content: counter(s); position: absolute; left: 0; top: 0; width: 30px; height: 30px; border-radius: 50%;
  display: grid; place-items: center; font-weight: 800; font-size: 14px; background: var(--inv-grad); color: #fff;
}
.inv-steps li:not(:last-child):after { content: ""; position: absolute; left: 14px; top: 32px; bottom: 2px; width: 2px; background: rgba(255,255,255,.18); }
.inv-steps b { display: block; font-size: 15px; }
.inv-steps span { display: block; font-size: 13px; color: var(--inv-on-night-muted); }
.inv-link { display: inline-flex; align-items: center; gap: 6px; color: #fff !important; font-weight: 700; font-size: 14px; text-decoration: none !important; border-bottom: 1px solid rgba(255,255,255,.35); padding-bottom: 2px; }
.inv-link svg { width: 15px; height: 15px; }
.inv-raise-form { padding: 28px 30px; min-height: 360px; }
.inv-loading { color: var(--inv-muted); padding: 40px 0; text-align: center; }
.inv-fallback { text-align: center; padding: 60px 0; }

/* =========================================================
   TICKET FORM (homepage embed + open.php)
   ========================================================= */
#ticketForm h3 { font-size: 17px; font-weight: 800; color: var(--inv-ink); margin: 0 0 14px; }
#ticketForm h3 .error, #ticketForm h3 font.error { color: var(--inv-pink); }
#ticketForm hr { border-color: var(--inv-line); margin: 12px 0 18px; }
#ticketForm .form-group { margin-bottom: 16px; }
#ticketForm label { font-weight: 600; font-size: 13.5px; color: var(--inv-ink-soft); margin-bottom: 6px; }
#ticketForm label .error { color: var(--inv-pink); }
#ticketForm .form-control, #ticketForm select {
  height: 44px; border-radius: 10px; border: 1px solid #ddd4ea; box-shadow: none; font-size: 15px; color: var(--inv-ink);
  transition: border-color .12s, box-shadow .12s;
}
#ticketForm .form-control:focus, #ticketForm select:focus { border-color: var(--inv-blue); box-shadow: 0 0 0 3px rgba(123,75,216,.22); outline: 0; }
#ticketForm #dynamic-form > p { color: var(--inv-muted); margin: -6px 0 12px; font-size: 14px; }
#ticketForm #dynamic-form > p:empty { display: none; }
#ticketForm .redactor-box, #ticketForm .redactor-editor { border-radius: 10px; border-color: #ddd4ea; }
#ticketForm .redactor-toolbar { border-radius: 10px 10px 0 0; background: var(--inv-bg); box-shadow: none; border-bottom: 1px solid var(--inv-line); }
#ticketForm .redactor-editor { min-height: 140px; font-size: 15px; }
#ticketForm .filedrop .dropzone { border: 1.5px dashed #d6cbe8; border-radius: 10px; background: var(--inv-bg); padding: 14px; color: var(--inv-muted); text-align: center; }
#ticketForm .filedrop .dropzone a { font-weight: 700; }
#ticketForm .has-error .form-control, #ticketForm .inv-invalid { border-color: var(--inv-danger) !important; box-shadow: 0 0 0 3px rgba(180,35,95,.14) !important; }
.inv-field-error { color: var(--inv-danger); font-size: 12.5px; font-weight: 600; margin-top: 5px; }
.inv-form-alert, #msg_error, .error-banner, .alert-danger {
  background: #fff1f3 !important; color: var(--inv-danger) !important; border: 1px solid #fecdd3 !important;
  border-radius: 10px; padding: 12px 14px; margin-bottom: 18px; font-weight: 600; font-size: 14px;
}
#msg_notice, #msg_info, .alert-success, .alert-info {
  background: #effaf3 !important; color: var(--inv-green) !important; border: 1px solid #bbf7d0 !important; border-radius: 10px; padding: 12px 14px;
}
#ticketForm button[type=submit], .inv-submit {
  height: 52px; padding: 0 30px; font-size: 15.5px; border-radius: 14px !important; border: 0 !important;
  background: var(--inv-grad) !important; box-shadow: var(--inv-shadow-cta);
}
#ticketForm button[type=submit]:hover { filter: brightness(1.05); }


/* Embedded form: stack the two columns in the narrower card */
.inv-raise-form #ticketForm .col-md-4, .inv-raise-form #ticketForm .col-md-8 { width: 100%; float: none; }
.inv-raise-form #ticketForm .col-md-4 { display: grid; grid-template-columns: 1fr 1fr; column-gap: 16px; }
.inv-raise-form #ticketForm .col-md-4 > h3, .inv-raise-form #ticketForm .col-md-4 > p { grid-column: 1 / -1; }
.inv-raise-form #ticketForm .col-md-4 > p:empty { display: none; }
.inv-raise-form #ticketForm .col-md-8 { margin-top: 6px; }
.inv-raise-form #ticketForm .col-xs-12 { display: flex; flex-direction: row-reverse; justify-content: flex-start; gap: 10px; }

/* open.php page */
.inv-is-open #main > .container {
  max-width: 1040px; background: #fff; border-radius: var(--inv-radius); box-shadow: var(--inv-shadow); padding: 32px 36px; margin-top: 8px;
}
.inv-is-open #main > .container > h1 { font-size: 30px; font-weight: 800; margin: 0 0 6px; }
.inv-is-open #main > .container > p.text-center { color: var(--inv-muted); }
.inv-is-open #ticketForm .col-md-4 { border-right: 1px solid var(--inv-line); padding-right: 24px; }
.inv-is-open #ticketForm .col-md-8 { padding-left: 24px; }
.inv-is-open #ticketForm h3.n-m-t + hr { display: none; }

/* ---------- Other client pages (KB, status, login) ---------- */
#main { padding: 36px 0 48px; }
.list-group-item { border-color: var(--inv-line); }
.landing-page .kb.well, .kb.well { border-radius: var(--inv-radius); }

/* ---------- Footer ---------- */
footer { background: var(--inv-navy) !important; color: var(--inv-on-night-muted) !important; padding: 24px 0 !important; }
footer p { margin: 0; font-size: 13px; }
footer a { color: #d1d5db !important; }

/* ---------- Responsive ---------- */
@media (max-width: 991px) {
  .inv-docs { grid-template-columns: 1fr 1fr; }
  .inv-two, .inv-raise { grid-template-columns: 1fr; }
}
@media (max-width: 767px) {
  #logo span { font-size: 15px; }
  #navbar-main .nav.navbar-nav { display: block; text-align: left; }
  #navbar-main .nav.navbar-nav > li > a { border-bottom: 1px solid var(--inv-line); }
  .inv-hero { padding: 40px 0 96px; }
  .inv-hero h1 { font-size: 30px; }
  .inv-sub { font-size: 15.5px; }
  .inv-search button { padding: 0 16px; }
  .inv-search-ico { display: none; }
  .inv-chips a:nth-child(n+6) { display: none; }
  .inv-actions { gap: 10px; }
  .inv-act { flex-basis: 100%; }
  .inv-docs, .inv-cats { grid-template-columns: 1fr; }
  .inv-block:first-child .inv-head { display: block; border-radius: 20px 20px 0 0; }
  .inv-block:first-child .inv-docs { border-radius: 0 0 var(--inv-radius) var(--inv-radius); padding: 14px; }
  .inv-panel, .inv-raise-side, .inv-raise-form { padding: 20px 16px; }
  .inv-raise-form #ticketForm .col-md-4 { display: block; }
  .inv-raise-form #ticketForm .col-xs-12 { flex-direction: column; }
  .inv-is-open #main > .container { padding: 20px 16px; border-radius: 0; }
  .inv-is-open #ticketForm .col-md-4 { border-right: 0; padding-right: 15px; }
  .inv-is-open #ticketForm .col-md-8 { padding-left: 15px; }
  #ticketForm button[type=submit] { width: 100%; float: none !important; margin-bottom: 10px; }
}
/* Phones/tablets: show the logo image, not the long site title */
@media (max-width: 991px) {
  #logo img.hidden-xs, #logo img.hidden-sm { display: inline-block !important; max-height: 38px; }
  #logo span.hidden-md, #logo span.hidden-lg { display: none !important; }
}
/* ---------- Docs search results (dropdown under the hero search) ---------- */
.inv-hero .container { z-index: 5; }
.inv-search { z-index: 6; }
.inv-sr {
  position: absolute; left: 0; right: 0; top: calc(100% + 8px); z-index: 50;
  background: #fff; border: 1px solid var(--inv-line); border-radius: 16px;
  box-shadow: var(--inv-shadow-raised), 0 12px 40px rgba(11,10,31,.18);
  max-height: min(62vh, 520px); overflow: auto; text-align: left; padding: 6px;
}
.inv-sr[hidden] { display: none; }
.inv-sr-group {
  font-size: 11.5px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase;
  color: var(--inv-violet); padding: 10px 12px 4px;
}
.inv-sr-group.inv-sr-wabixo { color: var(--inv-pink); }
.inv-sr-item {
  display: block; padding: 10px 12px; border-radius: 12px; text-decoration: none !important;
  color: var(--inv-ink) !important; border: 1px solid transparent;
}
.inv-sr-item:hover, .inv-sr-item.is-active { background: var(--inv-bg); border-color: var(--inv-line); }
.inv-sr-item b { display: block; font-size: 15px; font-weight: 600; line-height: 1.35; }
.inv-sr-item small { display: block; font-size: 12.5px; color: var(--inv-muted-2); margin-top: 2px; }
.inv-sr-item span {
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
  font-size: 13.5px; line-height: 1.5; color: var(--inv-muted); margin-top: 4px;
}
.inv-sr mark { background: var(--inv-blue-lt); color: var(--inv-ink); padding: 0 2px; border-radius: 4px; }
.inv-sr-msg { padding: 16px 14px; color: var(--inv-muted); font-size: 14px; }
.inv-sr-empty { padding: 16px 14px 10px; color: var(--inv-ink); font-size: 14.5px; }
.inv-sr-empty b { display: block; margin-bottom: 4px; }
.inv-sr-empty span { display: block; color: var(--inv-muted); margin-bottom: 12px; }
.inv-sr-raise {
  display: inline-block; padding: 10px 18px; border-radius: 14px; font-weight: 700; font-size: 14.5px;
  color: #fff !important; background: var(--inv-grad); box-shadow: var(--inv-shadow-cta); text-decoration: none !important;
}
.inv-sr-foot { border-top: 1px solid var(--inv-line); margin-top: 6px; padding: 10px 12px 6px; font-size: 13px; color: var(--inv-muted); }
.inv-sr-foot a { color: var(--inv-blue-dk) !important; font-weight: 600; }
@media (max-width: 767px) {
  .inv-sr { max-height: 58vh; }
  .inv-sr-item b { font-size: 14.5px; }
}

/* =========================================================
   POPULAR GUIDES (homepage, replaces old KB questions)
   ========================================================= */
.inv-head-row { display: flex; justify-content: space-between; align-items: baseline; gap: 12px; }
.inv-head-row a { font-size: 14px; font-weight: 600; text-decoration: none !important; display: inline-flex; align-items: center; gap: 4px; color: var(--inv-blue-dk) !important; }
.inv-head-row a svg { width: 15px; height: 15px; }
.inv-faq span b { display: block; font-weight: 600; font-size: 15px; }
.inv-faq span small { display: block; font-size: 12.5px; color: var(--inv-muted-2); margin-top: 2px; }

/* =========================================================
   GUIDE READER — Docs shown inside the helpdesk
   ========================================================= */
html.inv-reading, html.inv-reading body { overflow: hidden; }
.inv-reader {
  position: fixed; inset: 0; z-index: 9990; overflow-y: auto; overscroll-behavior: contain;
  background: var(--inv-bg); color: var(--inv-ink); font-family: var(--inv-head);
  -webkit-overflow-scrolling: touch;
}
.inv-reader[hidden] { display: none; }
.inv-rd-bar {
  position: sticky; top: 0; z-index: 5; background: var(--inv-navy);
  box-shadow: 0 1px 0 rgba(255,255,255,.06), 0 10px 30px -20px rgba(0,0,0,.6);
}
.inv-rd-bar-in { max-width: 1180px; margin: 0 auto; padding: 10px 20px; display: flex; align-items: center; gap: 14px; }
.inv-rd-back {
  display: inline-flex; align-items: center; gap: 8px; height: 40px; padding: 0 14px 0 10px; border-radius: 12px;
  border: 1px solid rgba(255,255,255,.18); background: rgba(255,255,255,.08); color: #fff; font-weight: 600; font-size: 14px; cursor: pointer;
  flex: none;
}
.inv-rd-back:hover { background: rgba(255,255,255,.16); }
.inv-rd-back svg { width: 18px; height: 18px; transform: rotate(180deg); }
.inv-rd-brand { color: var(--inv-on-night-muted); font-weight: 700; font-size: 15px; flex: none; }
.inv-rd-brand b { background: var(--inv-grad); -webkit-background-clip: text; background-clip: text; color: transparent; }
.inv-rd-search { flex: 1; max-width: 520px; margin-left: auto; padding: 4px; border-radius: 12px; box-shadow: none; }
.inv-rd-search input[type=text] { height: 38px; font-size: 15px; }
.inv-rd-search .inv-search-ico { width: 18px; height: 18px; margin-left: 8px; }

.inv-rd-wrap { max-width: 1180px; margin: 0 auto; padding: 28px 20px 64px; display: grid; grid-template-columns: 240px minmax(0, 1fr); gap: 28px; align-items: start; }
.inv-rd-side { position: sticky; top: 84px; }
.inv-rd-toc b { display: block; font-size: 12.5px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--inv-violet); margin: 4px 0 10px; }
.inv-rd-toc a { display: block; padding: 6px 10px; border-left: 2px solid var(--inv-line); color: var(--inv-muted) !important; font-size: 13.5px; line-height: 1.4; text-decoration: none !important; }
.inv-rd-toc a:hover { color: var(--inv-ink) !important; border-left-color: var(--inv-violet); }
.inv-rd-toc a.inv-rd-h3 { padding-left: 22px; font-size: 13px; }

.inv-rd-main { background: #fff; border: 1px solid var(--inv-line); border-radius: var(--inv-radius); box-shadow: var(--inv-shadow); padding: 32px 40px 28px; min-width: 0; }
.inv-rd-crumbs { font-size: 13px; color: var(--inv-muted-2); margin-bottom: 8px; display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.inv-rd-crumbs a { color: var(--inv-violet) !important; font-weight: 600; text-decoration: none !important; }
.inv-rd-crumbs em { font-style: normal; color: var(--inv-line); }
.inv-rd-title { font-size: 34px; line-height: 1.15; font-weight: 800; letter-spacing: -0.02em; margin: 0 0 18px; color: var(--inv-ink); }

/* article typography */
.inv-rd-content { font-size: 15.5px; line-height: 1.7; color: var(--inv-ink-soft); }
.inv-rd-content > *:first-child { margin-top: 0; }
.inv-rd-content h2 { font-size: 24px; font-weight: 800; color: var(--inv-ink); margin: 34px 0 10px; letter-spacing: -0.015em; scroll-margin-top: 90px; }
.inv-rd-content h3 { font-size: 18px; font-weight: 700; color: var(--inv-ink); margin: 26px 0 8px; scroll-margin-top: 90px; }
.inv-rd-content h4 { font-size: 16px; font-weight: 700; color: var(--inv-ink); margin: 20px 0 6px; }
.inv-rd-content p { margin: 0 0 14px; }
.inv-rd-content ul, .inv-rd-content ol { margin: 0 0 16px; padding-left: 22px; }
.inv-rd-content li { margin: 4px 0; }
.inv-rd-content a { color: var(--inv-blue-dk) !important; text-decoration: underline; text-underline-offset: 2px; }
.inv-rd-content strong { color: var(--inv-ink); }
.inv-rd-content code { background: var(--inv-bg); border: 1px solid var(--inv-line); border-radius: 6px; padding: 1px 6px; font-size: 13.5px; color: var(--inv-ink); }
.inv-rd-content pre { background: var(--inv-navy); color: #e8e6f3; border-radius: 12px; padding: 14px 16px; overflow: auto; }
.inv-rd-content pre code { background: none; border: 0; color: inherit; padding: 0; }
.inv-rd-content img { max-width: 100%; height: auto; border-radius: 12px; border: 1px solid var(--inv-line); }
.inv-rd-content hr { border: 0; border-top: 1px solid var(--inv-line); margin: 24px 0; }
.inv-rd-content blockquote { margin: 0 0 16px; padding: 10px 16px; border-left: 3px solid var(--inv-violet); background: var(--inv-bg); border-radius: 0 12px 12px 0; }
.inv-rd-content table { width: 100%; border-collapse: separate; border-spacing: 0; margin: 0 0 18px; font-size: 14.5px; border: 1px solid var(--inv-line); border-radius: 12px; overflow: hidden; display: block; overflow-x: auto; }
.inv-rd-content th { background: var(--inv-bg); color: var(--inv-ink); font-weight: 700; text-align: left; }
.inv-rd-content th, .inv-rd-content td { padding: 10px 12px; border-bottom: 1px solid var(--inv-line); vertical-align: top; }
.inv-rd-content tr:last-child td { border-bottom: 0; }
.inv-rd-content details { border: 1px solid var(--inv-line); border-radius: 12px; padding: 10px 14px; margin: 0 0 12px; background: #fff; }
.inv-rd-content summary { font-weight: 600; color: var(--inv-ink); cursor: pointer; }
.inv-rd-content .theme-admonition, .inv-rd-content .admonition {
  border-radius: 14px; padding: 12px 16px; margin: 0 0 16px; border: 1px solid var(--inv-line); background: var(--inv-bg);
}
.inv-rd-content [class*="admonitionHeading"] { font-size: 12.5px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--inv-violet); margin-bottom: 4px; display: flex; gap: 6px; align-items: center; }
.inv-rd-content [class*="admonitionIcon"] svg { width: 16px; height: 16px; fill: currentColor; }
.inv-rd-content [class*="admonitionContent"] p:last-child { margin-bottom: 0; }
.inv-rd-content .theme-admonition-tip, .inv-rd-content .alert--success { background: var(--inv-green-bg); border-color: #c9ead6; }
.inv-rd-content .theme-admonition-tip [class*="admonitionHeading"] { color: var(--inv-green); }
.inv-rd-content .theme-admonition-warning, .inv-rd-content .theme-admonition-caution, .inv-rd-content .alert--warning { background: #fff4e0; border-color: #f3dcb0; }
.inv-rd-content .theme-admonition-warning [class*="admonitionHeading"], .inv-rd-content .theme-admonition-caution [class*="admonitionHeading"] { color: #9a4a06; }
.inv-rd-content .theme-admonition-danger, .inv-rd-content .alert--danger { background: #fff1f3; border-color: #fecdd3; }
.inv-rd-content .theme-admonition-danger [class*="admonitionHeading"] { color: var(--inv-danger); }
/* Docusaurus category cards */
.inv-rd-content .row { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; margin: 8px 0 18px; }
.inv-rd-content .row > article, .inv-rd-content .row > .col { width: auto; max-width: none; padding: 0; margin: 0; }
.inv-rd-content a.card, .inv-rd-content .card {
  display: block; height: 100%; padding: 16px 18px; border: 1px solid var(--inv-line); border-radius: 16px; background: #fff;
  text-decoration: none !important; color: var(--inv-ink) !important; transition: border-color .15s, box-shadow .15s, transform .15s;
}
.inv-rd-content a.card:hover { border-color: transparent; box-shadow: 0 14px 34px rgba(40,20,90,.14); transform: translateY(-2px); }
.inv-rd-content .card h2 { font-size: 16px; margin: 0 0 4px; font-weight: 700; white-space: normal; }
.inv-rd-content .card p { font-size: 13.5px; color: var(--inv-muted); margin: 0; white-space: normal; }
.inv-rd-content .text--truncate { white-space: normal !important; overflow: visible !important; }
.inv-rd-flash { animation: invFlash 1.6s ease; }
@keyframes invFlash { 0%, 40% { background: var(--inv-blue-lt); } 100% { background: transparent; } }

.inv-rd-skel i { display: block; height: 14px; border-radius: 7px; background: linear-gradient(90deg, var(--inv-bg), #eee9f6, var(--inv-bg)); background-size: 200% 100%; animation: invSk 1.2s infinite; margin: 0 0 12px; }
.inv-rd-skel i:nth-child(2) { width: 92%; } .inv-rd-skel i:nth-child(3) { width: 80%; } .inv-rd-skel i:nth-child(4) { width: 66%; }
@keyframes invSk { to { background-position: -200% 0; } }

.inv-rd-pager { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin: 30px 0 0; }
.inv-rd-pager a { display: block; padding: 14px 16px; border: 1px solid var(--inv-line); border-radius: 14px; text-decoration: none !important; color: var(--inv-ink) !important; }
.inv-rd-pager a:hover { border-color: var(--inv-violet); }
.inv-rd-pager small { display: block; font-size: 12px; color: var(--inv-muted-2); }
.inv-rd-pager b { display: block; font-size: 15px; font-weight: 600; }
.inv-rd-next { grid-column: 2; text-align: right; }

.inv-rd-help { margin: 28px 0 0; padding: 18px 20px; border-radius: 16px; background: var(--inv-bg); border: 1px solid var(--inv-line); }
.inv-rd-q { margin: 0 0 12px; font-weight: 700; color: var(--inv-ink); font-size: 16px; }
.inv-rd-help .inv-rd-q:last-child { margin: 0; }
.inv-rd-btns { display: flex; flex-wrap: wrap; gap: 10px; }
.inv-rd-btns button, .inv-rd-wa {
  height: 44px; padding: 0 18px; border-radius: 14px; font-weight: 700; font-size: 14.5px; cursor: pointer;
  display: inline-flex; align-items: center; gap: 8px; text-decoration: none !important;
}
.inv-rd-yes { background: #fff; border: 1px solid var(--inv-line); color: var(--inv-ink); }
.inv-rd-yes:hover { border-color: var(--inv-green); color: var(--inv-green); }
.inv-rd-no { border: 0; color: #fff; background: var(--inv-grad); box-shadow: var(--inv-shadow-cta); }
.inv-rd-wa { border: 1px solid var(--inv-line); background: #fff; color: var(--inv-green) !important; }
.inv-rd-wa svg { width: 18px; height: 18px; }
.inv-rd-source { margin: 16px 0 0; font-size: 12.5px; color: var(--inv-muted-2); }
.inv-rd-source a { color: var(--inv-muted-2) !important; }

/* library */
.inv-rd-lead { color: var(--inv-muted); margin-bottom: 18px; }
.inv-rd-lib { columns: 2; column-gap: 28px; }
.inv-rd-lib section { break-inside: avoid; margin: 0 0 22px; }
.inv-rd-lib h2 { font-size: 15px !important; margin: 0 0 8px !important; text-transform: none; color: var(--inv-ink); }
.inv-rd-lib h2 small { font-weight: 600; color: var(--inv-muted-2); font-size: 12px; margin-left: 4px; }
.inv-rd-lib a { display: block; padding: 6px 0; border-bottom: 1px dashed var(--inv-line); font-size: 14.5px; text-decoration: none !important; color: var(--inv-ink) !important; }
.inv-rd-lib a:hover { color: var(--inv-violet) !important; }
.inv-rd-switch { margin-top: 18px; padding-top: 14px; border-top: 1px solid var(--inv-line); }

@media (max-width: 991px) {
  .inv-rd-wrap { grid-template-columns: 1fr; padding-top: 18px; }
  .inv-rd-side { display: none; }
}
@media (max-width: 767px) {
  .inv-rd-bar-in { padding: 8px 12px; gap: 8px; flex-wrap: wrap; }
  .inv-rd-back span, .inv-rd-brand { display: none; }
  .inv-rd-back { padding: 0 10px; }
  .inv-rd-search { max-width: none; }
  .inv-rd-wrap { padding: 12px 10px 48px; }
  .inv-rd-main { padding: 20px 16px; border-radius: 16px; }
  .inv-rd-title { font-size: 26px; }
  .inv-rd-content .row { grid-template-columns: 1fr; }
  .inv-rd-pager { grid-template-columns: 1fr; }
  .inv-rd-next { grid-column: auto; }
  .inv-rd-lib { columns: 1; }
}

.inv-rd-noside .inv-rd-wrap { grid-template-columns: minmax(0, 1fr); max-width: 980px; }
.inv-rd-noside .inv-rd-side { display: none; }
.inv-rd-content blockquote { font-size: inherit; }
.inv-rd-content blockquote p:last-child { margin-bottom: 0; }.inv-rd-content blockquote p, .inv-rd-content blockquote li { font-size: inherit; line-height: inherit; }
/* =========================================================
   HELP CENTER SHELL (30 Oct) — new header, footer, inner pages
   Replaces every visible piece of the stock osTicket layout.
   ========================================================= */
body > header { display: none !important; }
body { min-height: 100vh; display: flex; flex-direction: column; }
body > #main { flex: 1 0 auto; }

/* ---------- Header ---------- */
.inv-top { position: sticky; top: 0; z-index: 1000; background: rgba(255,255,255,.94); -webkit-backdrop-filter: saturate(1.4) blur(10px); backdrop-filter: saturate(1.4) blur(10px); border-bottom: 1px solid var(--inv-line); }
.inv-top-in { max-width: 1180px; margin: 0 auto; padding: 0 20px; height: 68px; display: flex; align-items: center; gap: 28px; }
.inv-top-logo { display: inline-flex; align-items: center; gap: 10px; text-decoration: none !important; color: var(--inv-ink) !important; flex: none; }
.inv-top-mark { width: 36px; height: 36px; border-radius: 11px; background: var(--inv-grad); display: grid; place-items: center; color: #fff; box-shadow: 0 8px 18px -10px rgba(123,75,216,.8); }
.inv-top-mark svg { width: 21px; height: 21px; }
.inv-top-name { font-weight: 800; font-size: 19px; letter-spacing: -.02em; white-space: nowrap; }
.inv-top-name b { font-weight: 600; color: var(--inv-muted); margin-left: 2px; }
.inv-top-menu { flex: 1; display: flex; align-items: center; gap: 20px; min-width: 0; }
.inv-top-nav { display: flex; gap: 2px; }
.inv-top-nav a { display: inline-flex; align-items: center; padding: 9px 14px; border-radius: 12px; font-weight: 600; font-size: 15px; color: var(--inv-ink-soft) !important; text-decoration: none !important; white-space: nowrap; }
.inv-top-nav a:hover { background: var(--inv-bg); color: var(--inv-ink) !important; }
.inv-top-nav a.is-on { color: var(--inv-violet) !important; background: var(--inv-blue-lt); }
.inv-top-count { display: inline-block; min-width: 20px; padding: 0 6px; border-radius: 999px; background: var(--inv-violet); color: #fff; font-size: 12px; font-weight: 700; line-height: 20px; text-align: center; margin-left: 6px; }
.inv-top-act { margin-left: auto; display: flex; align-items: center; gap: 10px; }
.inv-top-wa { display: inline-flex; align-items: center; gap: 8px; height: 42px; padding: 0 14px; border-radius: 14px; border: 1px solid var(--inv-line); background: #fff; color: var(--inv-green) !important; font-weight: 600; font-size: 14.5px; text-decoration: none !important; }
.inv-top-wa:hover { border-color: #bfe3cd; }
.inv-top-wa svg { width: 18px; height: 18px; }
.inv-top-btn { display: inline-flex; align-items: center; justify-content: center; height: 42px; padding: 0 20px; border-radius: 14px; background: var(--inv-grad); color: #fff !important; font-weight: 700; font-size: 14.5px; text-decoration: none !important; box-shadow: var(--inv-shadow-cta); }
.inv-top-btn:hover { filter: brightness(1.06); }
.inv-top-ghost { background: #fff; color: var(--inv-ink) !important; border: 1px solid var(--inv-line); box-shadow: none; }
.inv-top-user { position: relative; }
.inv-top-user summary { list-style: none; cursor: pointer; display: flex; align-items: center; gap: 9px; height: 42px; padding: 0 12px 0 5px; border-radius: 14px; border: 1px solid var(--inv-line); background: #fff; font-weight: 600; font-size: 14.5px; color: var(--inv-ink); }
.inv-top-user summary::-webkit-details-marker { display: none; }
.inv-top-user summary:after { content: ""; width: 7px; height: 7px; border-right: 2px solid var(--inv-muted-2); border-bottom: 2px solid var(--inv-muted-2); transform: rotate(45deg) translateY(-2px); margin-left: 2px; }
.inv-top-av { width: 32px; height: 32px; border-radius: 10px; background: var(--inv-grad); color: #fff; display: grid; place-items: center; font-weight: 700; font-size: 14px; }
.inv-top-uname { max-width: 150px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.inv-top-drop { position: absolute; right: 0; top: 50px; min-width: 210px; background: #fff; border: 1px solid var(--inv-line); border-radius: 16px; box-shadow: var(--inv-shadow-raised); padding: 6px; z-index: 5; }
.inv-top-drop a { display: block; padding: 10px 12px; border-radius: 10px; color: var(--inv-ink) !important; text-decoration: none !important; font-weight: 500; font-size: 14.5px; }
.inv-top-drop a:hover { background: var(--inv-bg); }
.inv-top-drop a.inv-top-out { color: var(--inv-danger) !important; }
.inv-top-burger { display: none; }
@media (max-width: 991px) {
  .inv-top-in { height: 60px; gap: 12px; padding: 0 16px; }
  .inv-top-name { font-size: 17px; }
  .inv-top-burger { display: inline-flex; flex-direction: column; justify-content: center; align-items: center; gap: 4px; margin-left: auto; width: 42px; height: 42px; border-radius: 12px; border: 1px solid var(--inv-line); background: #fff; padding: 0; }
  .inv-top-burger span { width: 18px; height: 2px; background: var(--inv-ink); border-radius: 2px; transition: transform .2s, opacity .2s; }
  .inv-top.is-open .inv-top-burger span:nth-child(1) { transform: translateY(6px) rotate(45deg); }
  .inv-top.is-open .inv-top-burger span:nth-child(2) { opacity: 0; }
  .inv-top.is-open .inv-top-burger span:nth-child(3) { transform: translateY(-6px) rotate(-45deg); }
  .inv-top-menu { display: none; position: absolute; left: 0; right: 0; top: 60px; background: #fff; border-bottom: 1px solid var(--inv-line); box-shadow: var(--inv-shadow-raised); flex-direction: column; align-items: stretch; padding: 8px 16px 16px; gap: 10px; }
  .inv-top.is-open .inv-top-menu { display: flex; }
  .inv-top-nav { flex-direction: column; }
  .inv-top-nav a { padding: 13px 12px; font-size: 16px; }
  .inv-top-act { margin-left: 0; flex-wrap: wrap; }
  .inv-top-act > a { flex: 1; justify-content: center; height: 48px; }
  .inv-top-user { flex-basis: 100%; }
  .inv-top-user summary { height: 48px; }
  .inv-top-drop { position: static; box-shadow: none; margin-top: 8px; }
}

/* ---------- Footer ---------- */
body > footer:not(.inv-foot) { display: none !important; }
.inv-foot { position: relative; flex: none; background: var(--inv-navy); color: var(--inv-on-night-muted); margin: 0; padding: 0; border: 0; text-align: left; }
.inv-foot:before { content: ""; position: absolute; left: 0; right: 0; top: 0; height: 3px; background: var(--inv-grad); }
.inv-foot-in { max-width: 1180px; margin: 0 auto; padding: 56px 20px 36px; display: grid; grid-template-columns: 1.7fr 1fr 1fr 1fr; gap: 36px; }
.inv-foot .inv-top-name { color: #fff; }
.inv-foot .inv-top-name b { color: var(--inv-on-night-muted); }
.inv-foot p { font-size: 14.5px; line-height: 1.7; margin: 16px 0 20px; max-width: 360px; color: var(--inv-on-night-muted); }
.inv-foot h4 { color: #fff; font-size: 12.5px; letter-spacing: .1em; text-transform: uppercase !important; font-weight: 700; margin: 8px 0 14px; }
.inv-foot-col a { display: block; color: var(--inv-on-night-muted) !important; text-decoration: none !important; font-size: 14.5px; padding: 5px 0; }
.inv-foot-col a:hover { color: #fff !important; }
.inv-foot-cta { display: inline-flex; align-items: center; height: 46px; padding: 0 22px; border-radius: 14px; background: var(--inv-grad); color: #fff !important; font-weight: 700; text-decoration: none !important; box-shadow: var(--inv-shadow-cta); }
.inv-foot-bottom { max-width: 1180px; margin: 0 auto; padding: 18px 20px 26px; border-top: 1px solid rgba(255,255,255,.08); display: flex; justify-content: space-between; flex-wrap: wrap; gap: 8px 24px; font-size: 13px; color: #a7a1bf; }
@media (max-width: 767px) {
  .inv-foot-in { grid-template-columns: 1fr 1fr; gap: 28px 20px; padding: 44px 16px 28px; }
  .inv-foot-brand { grid-column: 1 / -1; }
  .inv-foot-bottom { padding: 16px 16px 92px; }
}

/* ---------- Inner page hero ---------- */
.inv-phero { position: relative; overflow: hidden; background: var(--inv-navy); color: #fff; padding: 40px 0 92px; }
.inv-phero:before { content: ""; position: absolute; inset: 0; background:
  radial-gradient(520px 260px at 12% 0%, rgba(226,51,143,.28), transparent 70%),
  radial-gradient(560px 300px at 92% 20%, rgba(45,140,255,.24), transparent 70%); pointer-events: none; }
.inv-phero:after { content: ""; position: absolute; inset: 0; background-image: linear-gradient(rgba(255,255,255,.045) 1px, transparent 1px), linear-gradient(90deg, rgba(255,255,255,.045) 1px, transparent 1px); background-size: 44px 44px; -webkit-mask-image: linear-gradient(180deg, #000, transparent 85%); mask-image: linear-gradient(180deg, #000, transparent 85%); pointer-events: none; }
.inv-phero .container { position: relative; z-index: 1; }
.inv-crumb { font-size: 13.5px; color: var(--inv-on-night-muted); margin-bottom: 12px; display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.inv-crumb a { color: #fff !important; font-weight: 600; text-decoration: none !important; opacity: .9; }
.inv-crumb a:hover { opacity: 1; }
.inv-crumb em { font-style: normal; opacity: .5; }
.inv-phero h1 { color: #fff; font-size: 40px; line-height: 1.12; font-weight: 800; letter-spacing: -.025em; margin: 0 0 10px; }
.inv-phero p { color: var(--inv-on-night-muted); font-size: 17px; line-height: 1.6; max-width: 640px; margin: 0; }
body.inv-inner #main { padding: 0 0 64px; margin-top: -60px; position: relative; z-index: 2; background: transparent; }
body.inv-inner #main > .container { max-width: 1180px; }
@media (max-width: 767px) {
  .inv-phero { padding: 28px 0 80px; }
  .inv-phero h1 { font-size: 30px; }
  .inv-phero p { font-size: 15.5px; }
}

/* card that holds each inner page */
.inv-card { background: #fff; border: 1px solid var(--inv-line); border-radius: var(--inv-radius); box-shadow: var(--inv-shadow-raised); padding: 32px 36px; }
@media (max-width: 767px) { .inv-card { padding: 22px 18px; border-radius: 18px; } }

/* ---------- Forms on inner pages ---------- */
body.inv-inner #main label, body.inv-inner #main .form-header b { font-weight: 600; font-size: 14px; color: var(--inv-ink); }
body.inv-inner #main input[type=text], body.inv-inner #main input[type=email], body.inv-inner #main input[type=password],
body.inv-inner #main input[type=tel], body.inv-inner #main input[type=number], body.inv-inner #main input[type=search],
body.inv-inner #main select, body.inv-inner #main textarea, body.inv-inner #main .form-control {
  height: 48px; border: 1px solid #ddd5ea; border-radius: 14px; box-shadow: none; background: #fff; color: var(--inv-ink);
  font-size: 15px; padding: 10px 14px; font-family: var(--inv-head); max-width: 100%;
}
body.inv-inner #main textarea { height: auto; min-height: 140px; line-height: 1.6; }
body.inv-inner #main input:focus, body.inv-inner #main select:focus, body.inv-inner #main textarea:focus, body.inv-inner #main .form-control:focus {
  border-color: var(--inv-violet) !important; box-shadow: 0 0 0 4px rgba(123,75,216,.15) !important; outline: 0;
}
body.inv-inner #main input::placeholder, body.inv-inner #main textarea::placeholder { color: #9a93ad; }
body.inv-inner #main .btn { height: 48px; padding: 0 24px; border-radius: 14px; font-weight: 700; font-size: 15px; display: inline-flex; align-items: center; justify-content: center; gap: 8px; line-height: 1; }
body.inv-inner #main .btn-default, body.inv-inner #main .btn-danger, body.inv-inner #main input[type=button], body.inv-inner #main input[type=reset] {
  background: #fff !important; border: 1px solid var(--inv-line) !important; color: var(--inv-ink) !important; box-shadow: none !important;
}
body.inv-inner #main .btn-default:hover { border-color: var(--inv-violet) !important; color: var(--inv-violet) !important; }
body.inv-inner #main input[type=submit] { height: 48px; padding: 0 26px; border: 0; border-radius: 14px; background: var(--inv-grad); color: #fff; font-weight: 700; font-size: 15px; box-shadow: var(--inv-shadow-cta); cursor: pointer; }
body.inv-inner #main .error, body.inv-inner #main .text-danger { color: var(--inv-danger); }
body.inv-inner #main hr { border-top-color: var(--inv-line); }
body.inv-inner #main .well { background: #fff; border: 1px solid var(--inv-line); border-radius: 18px; box-shadow: none; }

/* alerts everywhere */
#main .alert { border-radius: 14px; border: 1px solid var(--inv-line); padding: 14px 18px; font-size: 15px; background: #fff; color: var(--inv-ink); box-shadow: var(--inv-shadow); }
#main .alert-danger { background: #fff1f3; border-color: #fecdd3; color: #8f1d4c; }
#main .alert-info { background: #f3e8ff; border-color: #e2d3fb; color: #4c1d95; }
#main .alert-warning { background: #fff4e0; border-color: #f3dcb0; color: #7a3d06; }
#main .alert-success { background: var(--inv-green-bg); border-color: #c9ead6; color: var(--inv-green); }
body.inv-inner #main > .container > .alert { margin: 0 0 16px; position: relative; z-index: 3; }

/* ---------- Sign in / track ticket / reset (two columns) ---------- */
.inv-auth { display: grid; grid-template-columns: minmax(0, 1fr) 360px; gap: 24px; align-items: start; }
.inv-auth-main h2 { font-size: 22px; font-weight: 800; margin: 0 0 6px; color: var(--inv-ink); }
.inv-auth-main > p, .inv-auth-main .inv-auth-lead { color: var(--inv-muted); margin: 0 0 18px; font-size: 15px; }
.inv-auth-main form { max-width: 460px; }
.inv-auth-main .form-group { margin-bottom: 16px; }
.inv-auth-main input[type=text], .inv-auth-main input[type=email], .inv-auth-main input[type=password] { width: 100% !important; }
.inv-auth-main .btn, .inv-auth-main input[type=submit] { width: 100%; max-width: 460px; }
.inv-auth-main .well, .inv-auth-main .login-box, .inv-auth-main .panel { background: transparent !important; border: 0 !important; box-shadow: none !important; padding: 0 !important; margin: 0 0 8px !important; width: auto !important; max-width: none !important; }
.inv-auth-main .inv-auth-foot { margin-top: 18px; padding-top: 16px; border-top: 1px solid var(--inv-line); color: var(--inv-muted); font-size: 14.5px; }
.inv-auth-main .inv-auth-foot p { margin: 0 0 6px; }
.inv-aside { background: #fff; border: 1px solid var(--inv-line); border-radius: var(--inv-radius); box-shadow: var(--inv-shadow-raised); padding: 24px; }
.inv-aside h3 { font-size: 17px; font-weight: 700; margin: 0 0 4px; }
.inv-aside > p { color: var(--inv-muted); font-size: 14px; margin: 0 0 14px; }
.inv-aside a.inv-aside-row { display: flex; gap: 12px; align-items: center; padding: 12px; border: 1px solid var(--inv-line); border-radius: 14px; margin-top: 10px; text-decoration: none !important; color: var(--inv-ink) !important; transition: border-color .15s, box-shadow .15s; }
.inv-aside a.inv-aside-row:hover { border-color: transparent; box-shadow: 0 14px 30px -18px rgba(40,20,90,.45); }
.inv-aside-ico { width: 40px; height: 40px; border-radius: 12px; display: grid; place-items: center; flex: none; background: var(--inv-blue-lt); color: var(--inv-violet); }
.inv-aside-ico svg { width: 20px; height: 20px; }
.inv-aside-ico.is-wa { background: var(--inv-green-bg); color: var(--inv-green); }
.inv-aside-ico.is-pink { background: var(--inv-pink-lt); color: var(--inv-pink); }
.inv-aside-row b { display: block; font-size: 14.5px; font-weight: 600; }
.inv-aside-row small { display: block; font-size: 12.5px; color: var(--inv-muted-2); margin-top: 1px; }
@media (max-width: 991px) { .inv-auth { grid-template-columns: 1fr; } }

/* ---------- Register / profile ---------- */
body.inv-p-account #main .inv-card, body.inv-p-profile #main .inv-card { max-width: 820px; margin: 0 auto; }
body.inv-inner #main .inv-card h2, body.inv-inner #main .inv-card h3 { font-size: 20px; font-weight: 800; color: var(--inv-ink); margin: 26px 0 12px; }
body.inv-inner #main .inv-card > form > h2:first-child, body.inv-inner #main .inv-card > h2:first-child { margin-top: 0; }
body.inv-inner #main .inv-card table { width: 100%; }
body.inv-inner #main .inv-card td, body.inv-inner #main .inv-card th { padding: 6px 0; vertical-align: top; border: 0; }

/* ---------- Open a ticket page ---------- */
body.inv-p-open #main .inv-card { max-width: 1040px; margin: 0 auto; }

/* ---------- My tickets ---------- */
body.inv-p-tickets .ticketSearchForm { display: flex; flex-wrap: wrap; gap: 10px; align-items: flex-end; }
body.inv-p-tickets .well { padding: 16px; margin-bottom: 16px; }
body.inv-p-tickets .nav-pills > li > a { border-radius: 12px; font-weight: 600; color: var(--inv-ink-soft); padding: 8px 14px; }
body.inv-p-tickets .nav-pills > li.active > a, body.inv-p-tickets .nav-pills > li.active > a:hover { background: var(--inv-blue-lt); color: var(--inv-violet); }
#ticketTable, .ticketTable { background: #fff; border: 1px solid var(--inv-line) !important; border-radius: 16px; border-collapse: separate; border-spacing: 0; overflow: hidden; margin: 6px 0 16px; }
#ticketTable th, .ticketTable th { background: var(--inv-bg) !important; color: var(--inv-muted) !important; font-size: 12.5px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; border: 0 !important; border-bottom: 1px solid var(--inv-line) !important; padding: 12px 14px !important; white-space: nowrap; }
#ticketTable th a, .ticketTable th a { color: inherit !important; text-decoration: none !important; }
#ticketTable td, .ticketTable td { border: 0 !important; border-bottom: 1px solid var(--inv-line) !important; padding: 14px !important; vertical-align: middle !important; background: #fff !important; font-size: 14.5px; }
#ticketTable tr:last-child td, .ticketTable tr:last-child td { border-bottom: 0 !important; }
#ticketTable tbody tr:hover td, .ticketTable tbody tr:hover td { background: #fcfbfe !important; }
#ticketTable td a, .ticketTable td a { color: var(--inv-ink) !important; font-weight: 600; text-decoration: none !important; }
#ticketTable td a:hover, .ticketTable td a:hover { color: var(--inv-violet) !important; }
.inv-pill { display: inline-flex; align-items: center; gap: 6px; height: 26px; padding: 0 10px; border-radius: 999px; font-size: 12.5px; font-weight: 700; background: var(--inv-bg); color: var(--inv-muted); white-space: nowrap; }
.inv-pill:before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: currentColor; }
.inv-pill.is-open { background: var(--inv-blue-lt); color: var(--inv-violet); }
.inv-pill.is-closed, .inv-pill.is-resolved { background: var(--inv-green-bg); color: var(--inv-green); }
.inv-pill.is-wait { background: #fff4e0; color: #9a4a06; }
#main .pagination > li > a, #main .pagination > li > span { border-radius: 10px !important; margin: 0 3px; border-color: var(--inv-line); color: var(--inv-ink); }
#main .pagination > .active > a, #main .pagination > .active > span { background: var(--inv-violet); border-color: var(--inv-violet); color: #fff; }

/* ---------- Ticket view (thread) ---------- */
body.inv-p-ticket .page-title, body.inv-p-ticket h1.page-title { font-size: 24px; font-weight: 800; color: var(--inv-ink); margin: 0 0 16px; }
body.inv-p-ticket .list-inline a, body.inv-p-ticket .action-button, body.inv-p-ticket .tkt-refresh { display: inline-flex; align-items: center; gap: 6px; height: 38px; padding: 0 12px; border-radius: 12px; border: 1px solid var(--inv-line); background: #fff; color: var(--inv-ink) !important; font-weight: 600; font-size: 13.5px; text-decoration: none !important; }
body.inv-p-ticket .table-responsive { border: 0; }
body.inv-p-ticket table.table:not(.thread-entry) { background: #fff; border: 1px solid var(--inv-line) !important; border-radius: 16px; border-collapse: separate; border-spacing: 0; overflow: hidden; }
body.inv-p-ticket table.table:not(.thread-entry) th, body.inv-p-ticket table.table:not(.thread-entry) td { border: 0 !important; border-bottom: 1px solid var(--inv-line) !important; background: #fff !important; padding: 10px 14px !important; font-size: 14.5px; }
body.inv-p-ticket table.table:not(.thread-entry) th { color: var(--inv-muted) !important; font-weight: 600; width: 38%; }
body.inv-p-ticket table.table:not(.thread-entry) tr:last-child > * { border-bottom: 0 !important; }
body.inv-p-ticket .headline, body.inv-p-ticket h2 { font-size: 18px; font-weight: 800; color: var(--inv-ink); margin: 26px 0 12px; }
table.thread-entry { display: block; width: 100% !important; border: 1px solid var(--inv-line) !important; border-radius: 18px; background: #fff !important; overflow: hidden; margin: 0 0 14px !important; box-shadow: var(--inv-shadow); }
table.thread-entry > tbody, table.thread-entry > tbody > tr, table.thread-entry > tbody > tr > th, table.thread-entry > tbody > tr > td { display: block; width: auto !important; border: 0 !important; }
table.thread-entry > tbody > tr > th { background: #fcfbfe !important; border-bottom: 1px solid var(--inv-line) !important; padding: 12px 18px !important; font-weight: 400; color: var(--inv-muted); font-size: 13.5px; display: flex; align-items: center; gap: 10px; }
table.thread-entry > tbody > tr > th b { color: var(--inv-ink); font-weight: 700; }
table.thread-entry > tbody > tr > td { background: #fff !important; padding: 16px 18px !important; }
table.thread-entry .thread-body { font-size: 15px; line-height: 1.7; color: var(--inv-ink-soft); overflow-wrap: anywhere; }
table.thread-entry .thread-body img { max-width: 100%; height: auto; border-radius: 10px; }
table.thread-entry.response > tbody > tr > th { background: var(--inv-blue-lt) !important; }
table.thread-entry .avatar img { width: 30px; height: 30px; border-radius: 50%; }
.inv-who { display: inline-flex; align-items: center; height: 22px; padding: 0 9px; border-radius: 999px; font-size: 11.5px; font-weight: 700; letter-spacing: .04em; background: #fff; color: var(--inv-muted); border: 1px solid var(--inv-line); }
.thread-entry.response .inv-who { background: var(--inv-grad); color: #fff; border: 0; }
body.inv-p-ticket #reply, body.inv-p-ticket form#reply, body.inv-p-ticket .reply { background: #fff; border: 1px solid var(--inv-line); border-radius: 18px; padding: 20px; box-shadow: var(--inv-shadow); }
body.inv-p-ticket .attachments a { color: var(--inv-blue-dk) !important; }

/* ---------- Plain pages (pages/…) ---------- */
body.inv-p-page #main .main-content { font-size: 15.5px; line-height: 1.75; color: var(--inv-ink-soft); }
body.inv-p-page #main .main-content strong { color: var(--inv-ink); }

/* ---------- Support promise (SLA page) ---------- */
.inv-sla-sec { margin: 0 0 22px; }
.inv-sla-sec > h2 { font-size: 22px; font-weight: 800; color: var(--inv-ink); margin: 0 0 6px; letter-spacing: -.015em; }
.inv-sla-sec > p.inv-sla-lead { color: var(--inv-muted); margin: 0 0 18px; font-size: 15px; }
.inv-sla-stats { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 14px; }
.inv-sla-stat { border: 1px solid var(--inv-line); border-radius: 18px; padding: 18px; background: #fff; }
.inv-sla-stat small { display: block; font-size: 12.5px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--inv-muted-2); }
.inv-sla-stat b { display: block; font-size: 26px; line-height: 1.15; font-weight: 800; margin: 8px 0 4px; letter-spacing: -.02em; background: var(--inv-grad); -webkit-background-clip: text; background-clip: text; color: transparent; }
.inv-sla-stat span { display: block; font-size: 13.5px; color: var(--inv-muted); }
.inv-sla-ch { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 14px; }
.inv-sla-chc { display: flex; flex-direction: column; gap: 6px; border: 1px solid var(--inv-line); border-radius: 18px; padding: 18px; background: #fff; text-decoration: none !important; color: var(--inv-ink) !important; transition: border-color .15s, box-shadow .15s, transform .15s; }
a.inv-sla-chc:hover { border-color: transparent; box-shadow: 0 18px 36px -22px rgba(40,20,90,.5); transform: translateY(-2px); }
.inv-sla-chc .inv-aside-ico { margin-bottom: 6px; }
.inv-sla-chc b { font-size: 16px; font-weight: 700; }
.inv-sla-chc span { font-size: 14px; color: var(--inv-muted); line-height: 1.5; }
.inv-sla-chc em { margin-top: auto; padding-top: 8px; font-style: normal; font-size: 14px; font-weight: 600; color: var(--inv-blue-dk); overflow-wrap: anywhere; }
.inv-sla-note { margin-top: 14px; display: flex; flex-wrap: wrap; gap: 8px; }
.inv-sla-note span { display: inline-flex; align-items: center; gap: 8px; padding: 8px 14px; border-radius: 999px; background: var(--inv-bg); border: 1px solid var(--inv-line); font-size: 13.5px; color: var(--inv-ink-soft); }
.inv-sla-note span:before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: var(--inv-violet); }
.inv-sla-terms { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; counter-reset: term; }
.inv-sla-term { display: flex; gap: 14px; padding: 16px 18px; border: 1px solid var(--inv-line); border-radius: 16px; background: #fff; }
.inv-sla-term i { flex: none; width: 30px; height: 30px; border-radius: 10px; background: var(--inv-blue-lt); color: var(--inv-violet); display: grid; place-items: center; font-style: normal; font-weight: 800; font-size: 13.5px; }
.inv-sla-term b { display: block; font-size: 15.5px; font-weight: 700; color: var(--inv-ink); margin-bottom: 2px; }
.inv-sla-term p { margin: 0; font-size: 14.5px; color: var(--inv-muted); line-height: 1.6; }
.inv-sla-cta { margin-top: 8px; display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 16px; padding: 22px 24px; border-radius: 18px; background: var(--inv-navy); color: #fff; position: relative; overflow: hidden; }
.inv-sla-cta:before { content: ""; position: absolute; inset: 0; background: radial-gradient(400px 200px at 0% 0%, rgba(226,51,143,.3), transparent 70%), radial-gradient(400px 200px at 100% 100%, rgba(45,140,255,.28), transparent 70%); }
.inv-sla-cta > * { position: relative; }
.inv-sla-cta b { display: block; font-size: 19px; font-weight: 800; }
.inv-sla-cta span { color: var(--inv-on-night-muted); font-size: 14.5px; }
.inv-sla-cta div:last-child { display: flex; gap: 10px; flex-wrap: wrap; }
.inv-sla-cta a { display: inline-flex; align-items: center; gap: 8px; height: 46px; padding: 0 20px; border-radius: 14px; font-weight: 700; text-decoration: none !important; }
.inv-sla-cta a.is-main { background: var(--inv-grad); color: #fff !important; box-shadow: var(--inv-shadow-cta); }
.inv-sla-cta a.is-ghost { background: rgba(255,255,255,.08); border: 1px solid rgba(255,255,255,.2); color: #fff !important; }
.inv-sla-cta a svg { width: 18px; height: 18px; }
.inv-sla-upd { margin: 14px 0 0; font-size: 12.5px; color: var(--inv-muted-2); }
@media (max-width: 991px) { .inv-sla-stats, .inv-sla-ch { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
@media (max-width: 600px) { .inv-sla-stats, .inv-sla-ch, .inv-sla-terms { grid-template-columns: 1fr; } .inv-sla-stat b { font-size: 24px; } }

/* ---------- Shell fixes (30 Oct, round 2) ---------- */
.inv-foot-col a { font-weight: 500; }
/* homepage: first block is one clean card (no folder tab) */
.inv-block:first-child { background: #fff; border: 1px solid var(--inv-line); border-radius: var(--inv-radius); box-shadow: var(--inv-shadow-raised); padding: 26px; }
.inv-block:first-child .inv-head { display: block; background: none; padding: 0; border-radius: 0; margin-bottom: 18px; }
.inv-block:first-child .inv-docs { background: none; padding: 0; border-radius: 0; box-shadow: none; }
@media (max-width: 767px) { .inv-block:first-child { padding: 16px; } .inv-block:first-child .inv-docs { padding: 0; } }
/* sign in / track: centred pair, full-width fields */
.inv-auth { grid-template-columns: minmax(0, 620px) 360px; justify-content: center; }
.inv-auth-main .row { margin: 0; }
.inv-auth-main .row > [class*=col-] { float: none; width: auto; margin: 0; padding: 0; }
.inv-auth-main form { max-width: none; }
.inv-auth-main .btn, .inv-auth-main input[type=submit] { max-width: none; }
.inv-auth-main .login-box > strong:empty, .inv-auth-main .login-box > div:empty { display: none; }
.inv-auth-main .inv-auth-foot, .inv-auth-main .inv-auth-foot .text-center { text-align: left; }
.inv-auth-main .inv-auth-foot p { font-size: 14.5px; color: var(--inv-muted); margin: 0 0 8px; }
.inv-auth-main .inv-auth-foot a { color: var(--inv-blue-dk) !important; font-weight: 600; }
.inv-auth-main .inv-auth-foot .row { margin: 0; }
.inv-auth-main .inv-auth-foot [class*=col-] { padding: 0; float: none; width: auto; }
@media (max-width: 991px) { .inv-auth { grid-template-columns: 1fr; } }
/* open.php: the ticket form is the card */
body.inv-p-open #main > .container > #ticketForm, body.inv-p-open #ticketForm { max-width: 1040px; margin-left: auto; margin-right: auto; }
/* CAPTCHA row */
.inv-captcha { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 12px; margin-top: 14px; }
.inv-captcha > label { flex-basis: 100%; margin: 0; }
.inv-captcha span.captcha { display: inline-flex; border: 1px solid var(--inv-line); border-radius: 12px; overflow: hidden; background: #fff; }
.inv-captcha span.captcha img { display: block; height: 46px; width: auto; }
.inv-captcha input { width: 180px !important; flex: 0 0 180px; letter-spacing: .12em; font-weight: 600; text-transform: uppercase; }
.inv-captcha em { flex-basis: 100%; font-style: normal; font-size: 13px; color: var(--inv-muted-2); }
.inv-captcha font.error { display: none; }

/* register / profile: stacked fields, readable buttons */
body.inv-inner #main input[type=submit] { color: #fff !important; }
body.inv-inner #main table.padded, body.inv-inner #main table.padded > tbody, body.inv-inner #main table.padded > tbody > tr, body.inv-inner #main table.padded > tbody > tr > td { display: block; width: 100% !important; }
body.inv-inner #main table.padded > tbody > tr { margin: 0 0 14px; }
body.inv-inner #main table.padded > tbody > tr > td:first-child:not([colspan]) { font-weight: 600; font-size: 14px; color: var(--inv-ink); padding: 0 0 6px; }
body.inv-inner #main table.padded > tbody > tr > td { padding: 0; }
body.inv-inner #main .inv-card p:has(> input[type=submit]) { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 8px; }
body.inv-inner #main .inv-card p > input[type=submit], body.inv-inner #main .inv-card p > input[type=button], body.inv-inner #main .inv-card p > input[type=reset] { width: auto !important; flex: 0 0 auto; min-width: 160px; height: 48px; border-radius: 14px; font-weight: 700; }

/* login: "Forgot your password?" always shown, as a quiet link */
body.inv-inner #main .btn.btn-link, body.inv-inner #main .inv-forgot { background: none !important; border: 0 !important; box-shadow: none !important; color: var(--inv-blue-dk) !important; height: auto !important; padding: 14px 0 0 !important; font-weight: 600; font-size: 14.5px; text-decoration: none !important; }
body.inv-inner #main .inv-forgot:hover { text-decoration: underline !important; }

/* ---------- Signed-in pages (30 Oct, round 3) ---------- */
/* My tickets */
body.inv-p-tickets .well { background: var(--inv-bg) !important; border: 0 !important; border-radius: 16px; padding: 14px 16px 2px; }
body.inv-p-tickets .ticketSearchForm .row { display: flex; flex-wrap: wrap; align-items: flex-end; margin: 0 -6px; }
body.inv-p-tickets .ticketSearchForm .row > [class*=col-] { padding: 0 6px; }
body.inv-p-tickets .ticketSearchForm .btn { width: auto !important; min-width: 140px; }
body.inv-p-tickets .ticketSearchForm label { font-size: 13px !important; color: var(--inv-muted) !important; }
.inv-tk-bar { display: flex; flex-wrap: wrap; align-items: center; gap: 12px 16px; margin: 22px 0 14px; }
.inv-seg { display: inline-flex; padding: 4px; border-radius: 14px; background: var(--inv-bg); border: 1px solid var(--inv-line); }
.inv-seg a { display: inline-flex; align-items: center; gap: 8px; height: 38px; padding: 0 16px; border-radius: 11px; font-weight: 600; font-size: 14.5px; color: var(--inv-muted) !important; text-decoration: none !important; }
.inv-seg a b { display: inline-block; min-width: 22px; padding: 0 6px; border-radius: 999px; background: #fff; border: 1px solid var(--inv-line); font-size: 12px; line-height: 20px; text-align: center; color: var(--inv-ink); }
.inv-seg a.is-on { background: #fff; color: var(--inv-violet) !important; box-shadow: 0 6px 16px -10px rgba(40,20,90,.45); }
.inv-seg a.is-on b { background: var(--inv-violet); border-color: var(--inv-violet); color: #fff; }
.inv-tk-count { color: var(--inv-muted-2); font-size: 13.5px; }
.inv-tk-new, .inv-tk-ghost { display: inline-flex; align-items: center; gap: 8px; height: 42px; padding: 0 18px; border-radius: 14px; font-weight: 700; font-size: 14.5px; text-decoration: none !important; }
.inv-tk-bar .inv-tk-new { margin-left: auto; }
.inv-tk-new { background: var(--inv-grad); color: #fff !important; box-shadow: var(--inv-shadow-cta); }
.inv-tk-new svg { width: 18px; height: 18px; }
.inv-tk-ghost { background: #fff; border: 1px solid var(--inv-line); color: var(--inv-ink) !important; }
.inv-tk-ghost:hover { border-color: var(--inv-violet); color: var(--inv-violet) !important; }
.inv-tk-empty { text-align: center; padding: 44px 20px; border: 1px dashed #ddd5ea; border-radius: 18px; background: #fcfbfe; }
.inv-tk-empty .inv-aside-ico { margin: 0 auto 12px; width: 52px; height: 52px; border-radius: 16px; }
.inv-tk-empty .inv-aside-ico svg { width: 24px; height: 24px; }
.inv-tk-empty b { display: block; font-size: 18px; font-weight: 800; color: var(--inv-ink); }
.inv-tk-empty p { color: var(--inv-muted); margin: 6px 0 18px; font-size: 15px; }
.inv-tk-empty div { display: flex; flex-wrap: wrap; gap: 10px; justify-content: center; }
#ticketTable { width: 100% !important; }
#ticketTable tr.inv-row-link { cursor: pointer; }
#ticketTable td:first-child a { color: var(--inv-violet) !important; }
@media (max-width: 767px) { .inv-tk-bar .inv-tk-new { margin-left: 0; } .inv-tk-count { flex-basis: 100%; order: 3; } }

/* Ticket view */
.inv-phero p .inv-pill { vertical-align: middle; margin-left: 6px; }
body.inv-p-ticket .inv-tv-actions { display: flex; justify-content: flex-end; margin: -6px 0 12px; }
body.inv-p-ticket .inv-tv-actions ul { float: none !important; margin: 0; display: flex; gap: 8px; }
body.inv-p-ticket .inv-tv-actions li { padding: 0; }
body.inv-p-ticket .inv-tv-actions a { float: none !important; }
body.inv-p-ticket .page-title .text-info { color: var(--inv-ink) !important; }
table.thread-entry > tbody > tr:first-child { display: flex !important; align-items: center; background: #fcfbfe; border-bottom: 1px solid var(--inv-line); }
table.thread-entry.response > tbody > tr:first-child { background: var(--inv-blue-lt); }
table.thread-entry > tbody > tr:first-child > th { background: transparent !important; border: 0 !important; }
table.thread-entry > tbody > tr:first-child > th:first-child:not(:last-child) { padding-right: 0 !important; flex: none; }
table.thread-entry > tbody > tr:first-child > th:last-child { flex: 1; color: var(--inv-muted); }
table.thread-entry th time { color: var(--inv-muted); opacity: 1; }
table.thread-entry .avatar img, table.thread-entry th img { width: 32px !important; height: 32px !important; border-radius: 50%; }
.thread-event { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; margin: 0 0 14px !important; padding: 10px 16px !important; border-radius: 999px !important; background: var(--inv-bg) !important; border: 1px solid var(--inv-line) !important; color: var(--inv-muted) !important; font-size: 13.5px; box-shadow: none !important; }
.thread-event b, .thread-event strong { color: var(--inv-ink); }
.thread-event img { width: 22px; height: 22px; border-radius: 50%; }
body.inv-p-ticket .inv-reply { margin-top: 22px; }
body.inv-p-ticket .inv-reply h2 { margin-top: 0 !important; }
.inv-reply-note em { font-style: normal; font-size: 13.5px; color: #7a3d06; background: #fff4e0; border: 1px solid #f3dcb0; border-radius: 10px; padding: 6px 12px; display: inline-block; margin-bottom: 10px; }
.inv-reply-note + font.error { display: none; }
body.inv-p-ticket .redactor-box { border: 1px solid #ddd5ea !important; border-radius: 14px; overflow: hidden; }
body.inv-p-ticket .redactor-toolbar { background: var(--inv-bg) !important; box-shadow: none !important; border-bottom: 1px solid var(--inv-line); }
body.inv-p-ticket .filedrop .dropzone { border: 1px dashed #cdbff0 !important; background: #faf7ff !important; border-radius: 12px; color: var(--inv-muted) !important; }
body.inv-p-ticket .filedrop .dropzone a { color: var(--inv-violet) !important; font-weight: 600; }

/* Profile */
.inv-prof { display: flex; align-items: center; gap: 14px; padding: 0 0 20px; margin: 0 0 22px; border-bottom: 1px solid var(--inv-line); }
.inv-prof .inv-top-av { width: 52px; height: 52px; border-radius: 16px; font-size: 22px; }
.inv-prof b { display: block; font-size: 18px; font-weight: 800; color: var(--inv-ink); }
.inv-prof div span { display: block; font-size: 14px; color: var(--inv-muted); }
.inv-prof .inv-tk-ghost { margin-left: auto; height: 40px; }
.inv-hint { margin: -6px 0 14px; font-size: 13.5px; color: var(--inv-muted-2); }
@media (max-width: 600px) { .inv-prof .inv-tk-ghost { display: none; } }

/* ---------- Ticket form: guide suggestions (30 Oct) ---------- */
.inv-sug { margin: 4px 0 18px; padding: 14px; border-radius: 16px; background: #faf7ff; border: 1px solid #e2d3fb; }
.inv-sug[hidden] { display: none; }
.inv-sug-head b { display: block; font-size: 14.5px; font-weight: 700; color: var(--inv-ink); }
.inv-sug-head span { display: block; font-size: 12.5px; color: var(--inv-muted-2); margin: 2px 0 10px; }
a.inv-sug-item { display: flex; align-items: center; gap: 12px; padding: 10px 12px; margin-top: 8px; border-radius: 12px; background: #fff; border: 1px solid var(--inv-line); text-decoration: none !important; color: var(--inv-ink) !important; transition: border-color .15s, box-shadow .15s; }
a.inv-sug-item:hover, a.inv-sug-item:focus-visible { border-color: transparent; box-shadow: 0 12px 26px -16px rgba(40,20,90,.5); }
.inv-sug-ico { width: 34px; height: 34px; border-radius: 10px; flex: none; display: grid; place-items: center; background: var(--inv-blue-lt); color: var(--inv-violet); }
.inv-sug-ico svg { width: 18px; height: 18px; }
.inv-sug-txt { flex: 1; min-width: 0; }
.inv-sug-txt b { display: block; font-size: 14.5px; font-weight: 600; line-height: 1.35; }
.inv-sug-txt small { display: block; font-size: 12.5px; color: var(--inv-muted-2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
a.inv-sug-item > svg { width: 16px; height: 16px; color: var(--inv-violet); flex: none; }

/* open.php when signed in: Email / Client box */
body.inv-inner #ticketForm .col-md-4 table { width: 100%; border: 1px solid var(--inv-line) !important; border-radius: 14px; border-collapse: separate; border-spacing: 0; overflow: hidden; background: var(--inv-bg); margin: 30px 0 0; }
body.inv-inner #ticketForm .col-md-4 table td, body.inv-inner #ticketForm .col-md-4 table th { border: 0 !important; border-bottom: 1px solid var(--inv-line) !important; padding: 10px 14px !important; font-size: 14.5px; font-weight: 500; color: var(--inv-ink); overflow-wrap: anywhere; }
body.inv-inner #ticketForm .col-md-4 table tr:last-child > * { border-bottom: 0 !important; }
body.inv-inner #ticketForm .col-md-4 table tr > :first-child { width: 80px; color: var(--inv-muted); font-weight: 600; font-size: 13px; }

/* ---------- Ticket view, Zoho-style (30 Oct) ---------- */
body.inv-p-ticket #main .inv-card.inv-card-tv { background: transparent; border: 0; box-shadow: none; padding: 0; }
.inv-tv { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 22px; align-items: start; }
.inv-tv-main { background: #fff; border: 1px solid var(--inv-line); border-radius: var(--inv-radius); box-shadow: var(--inv-shadow-raised); padding: 24px 26px 26px; min-width: 0; }
.inv-tv-head { display: flex; align-items: baseline; justify-content: space-between; gap: 12px; margin: 0 0 18px; padding-bottom: 14px; border-bottom: 1px solid var(--inv-line); }
.inv-tv-head h2 { margin: 0 !important; font-size: 20px !important; font-weight: 800; color: var(--inv-ink); }
.inv-tv-head span { color: var(--inv-muted-2); font-size: 13.5px; }
.inv-tv-side { position: sticky; top: 88px; display: flex; flex-direction: column; gap: 14px; }
.inv-tv-box { background: #fff; border: 1px solid var(--inv-line); border-radius: var(--inv-radius); box-shadow: var(--inv-shadow-raised); padding: 18px 20px; }
.inv-tv-box h3 { font-size: 12.5px !important; letter-spacing: .08em; text-transform: uppercase; color: var(--inv-violet) !important; margin: 0 0 6px !important; font-weight: 700; }
.inv-tv-dl { display: flex; justify-content: space-between; align-items: center; gap: 12px; padding: 9px 0; border-top: 1px solid var(--inv-line); font-size: 14px; }
.inv-tv-box h3 + .inv-tv-dl { border-top: 0; }
.inv-tv-dl > span { color: var(--inv-muted-2); flex: none; }
.inv-tv-dl > b { font-weight: 600; color: var(--inv-ink); text-align: right; overflow-wrap: anywhere; min-width: 0; }
.inv-tv-acts { display: flex; flex-wrap: wrap; gap: 8px; }
.inv-tv-acts a { flex: 1 1 auto; justify-content: center; height: 40px; }
.inv-tv-acts .inv-tk-new { flex-basis: 100%; height: 46px; }
.inv-tv-help { position: relative; overflow: hidden; background: var(--inv-navy); color: var(--inv-on-night-muted); border-radius: var(--inv-radius); padding: 18px 20px; font-size: 13.5px; }
.inv-tv-help:before { content: ""; position: absolute; inset: 0; background: radial-gradient(260px 140px at 100% 0%, rgba(45,140,255,.28), transparent 70%), radial-gradient(240px 140px at 0% 100%, rgba(226,51,143,.25), transparent 70%); }
.inv-tv-help > * { position: relative; }
.inv-tv-help b { display: block; color: #fff; font-size: 15.5px; font-weight: 700; }
.inv-tv-help span { display: block; margin: 2px 0 12px; }
.inv-tv-help a { display: inline-flex; align-items: center; gap: 8px; height: 40px; padding: 0 14px; border-radius: 12px; background: rgba(255,255,255,.08); border: 1px solid rgba(255,255,255,.2); color: #fff !important; font-weight: 600; text-decoration: none !important; }
.inv-tv-help a svg { width: 17px; height: 17px; }

/* messages */
#ticketThread > div[id^="thread-entry"] { max-width: 92%; }
#ticketThread > div.inv-msg-staff { margin-left: auto; }
.inv-tv-main table.thread-entry { box-shadow: none !important; }
table.thread-entry > tbody > tr:first-child > th:first-child:not(:last-child) { display: none !important; }
table.thread-entry > tbody > tr:first-child > th:last-child { padding: 12px 16px !important; }
.inv-msg-head { display: flex; align-items: center; gap: 10px; width: 100%; }
.inv-msg-av { width: 34px; height: 34px; border-radius: 50%; flex: none; display: grid; place-items: center; background: var(--inv-bg); border: 1px solid var(--inv-line); color: var(--inv-ink); font-weight: 700; font-size: 14px; }
.inv-msg-av.is-staff { background: var(--inv-grad); border: 0; color: #fff; }
.inv-msg-who { min-width: 0; }
.inv-msg-who b { display: block; color: var(--inv-ink); font-size: 14.5px; font-weight: 700; line-height: 1.25; }
.inv-msg-who em { display: block; font-style: normal; font-size: 12px; font-weight: 600; color: var(--inv-violet); }
.inv-msg-head time { margin-left: auto; font-size: 12.5px; color: var(--inv-muted-2) !important; white-space: nowrap; }
.inv-tv-main table.thread-entry > tbody > tr > td { padding: 16px 18px !important; }
.thread-body.inv-clamp { max-height: 340px; overflow: hidden; -webkit-mask-image: linear-gradient(180deg, #000 72%, transparent); mask-image: linear-gradient(180deg, #000 72%, transparent); }
.inv-more { margin-top: 10px; background: none; border: 0; padding: 0; color: var(--inv-violet); font-weight: 600; font-size: 14px; cursor: pointer; }
.inv-more:hover { text-decoration: underline; }

/* status events as a thin timeline line */
#ticketThread .thread-event { justify-content: center; text-align: center; background: transparent !important; border: 0 !important; border-radius: 0 !important; padding: 4px 0 !important; margin: 4px 0 14px !important; color: var(--inv-muted-2) !important; font-size: 12.5px; gap: 8px; }
#ticketThread .thread-event:before, #ticketThread .thread-event:after { content: ""; flex: 1; height: 1px; background: var(--inv-line); min-width: 20px; }
#ticketThread .thread-event .type-icon i { color: var(--inv-violet); opacity: 1; }
#ticketThread .thread-event .description { max-width: 70%; }
#ticketThread .thread-event b { color: var(--inv-ink-soft); font-weight: 600; }
#ticketThread .thread-event img.avatar { display: none; }

/* reply inside the conversation card */
.inv-tv-main .inv-reply { scroll-margin-top: 90px; background: var(--inv-bg) !important; box-shadow: none !important; border: 1px solid var(--inv-line) !important; margin-top: 22px; }
.inv-tv-main .inv-reply .redactor-box { background: #fff; }

@media (max-width: 991px) {
  .inv-tv { grid-template-columns: 1fr; }
  .inv-tv-side { position: static; order: -1; }
  .inv-tv-help { display: none; }
  #ticketThread > div[id^="thread-entry"] { max-width: 100%; }
}
@media (max-width: 767px) { .inv-tv-main { padding: 16px 14px; } }
.inv-tv-stack .inv-tv-dl { display: block; }
.inv-tv-stack .inv-tv-dl > span { display: block; font-size: 12.5px; }
.inv-tv-stack .inv-tv-dl > b { display: block; text-align: left; margin-top: 2px; }
@media (max-width: 991px) { .inv-tv-stack { display: none; } .inv-tv-side { gap: 10px; } .inv-tv-dl { padding: 7px 0; } }

/* ---------- Raise a ticket, Zoho-style (30 Oct) ---------- */
.inv-sr-only { position: absolute !important; width: 1px !important; height: 1px !important; padding: 0 !important; margin: -1px !important; overflow: hidden !important; clip: rect(0,0,0,0) !important; border: 0 !important; }
body.inv-op-on #main > .container { background: transparent !important; box-shadow: none !important; padding: 0 15px !important; max-width: 1180px !important; margin-top: 0 !important; }
.inv-op { display: grid; grid-template-columns: minmax(0, 1fr) 330px; gap: 22px; align-items: start; }
body.inv-op-on #ticketForm { max-width: none !important; margin: 0 !important; background: #fff; border: 1px solid var(--inv-line); border-radius: var(--inv-radius); box-shadow: var(--inv-shadow-raised); padding: 10px 30px 26px !important; }
.inv-op-step { padding: 22px 0; border-bottom: 1px solid var(--inv-line); }
.inv-op-h { display: flex; gap: 14px; align-items: flex-start; margin-bottom: 16px; }
.inv-op-h > span { flex: none; width: 32px; height: 32px; border-radius: 10px; background: var(--inv-grad); color: #fff; display: grid; place-items: center; font-weight: 800; font-size: 14.5px; box-shadow: 0 8px 18px -10px rgba(123,75,216,.8); }
.inv-op-h h2 { margin: 3px 0 2px !important; font-size: 19px !important; font-weight: 800; color: var(--inv-ink); letter-spacing: -.01em; }
.inv-op-h p { margin: 0; color: var(--inv-muted); font-size: 14px; }
.inv-op-b { padding-left: 46px; }
.inv-op-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 0 16px; }
.inv-op-grid > .form-group { margin-bottom: 14px; }
.inv-op-me { display: flex; align-items: center; gap: 12px; padding: 12px 14px; border-radius: 14px; background: var(--inv-bg); border: 1px solid var(--inv-line); }
.inv-op-me .inv-top-av { width: 40px; height: 40px; border-radius: 12px; font-size: 16px; }
.inv-op-me b { display: block; font-size: 15px; color: var(--inv-ink); }
.inv-op-me div span { display: block; font-size: 13.5px; color: var(--inv-muted); }
.inv-op-me em { margin-left: auto; font-style: normal; font-size: 12px; font-weight: 700; color: var(--inv-green); background: var(--inv-green-bg); border-radius: 999px; padding: 4px 10px; }
.inv-op-topics { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; }
.inv-op-topic { display: flex; align-items: flex-start; gap: 10px; text-align: left; padding: 14px; border-radius: 14px; border: 1px solid var(--inv-line); background: #fff; cursor: pointer; font-family: var(--inv-head); color: var(--inv-ink); transition: border-color .15s, box-shadow .15s, background .15s; min-height: 76px; }
.inv-op-topic:hover { border-color: #d6c6f6; box-shadow: 0 10px 24px -18px rgba(40,20,90,.55); }
.inv-op-topic:focus-visible { outline: 2px solid var(--inv-violet); outline-offset: 2px; }
.inv-op-topic.is-on { border-color: var(--inv-violet); background: #faf7ff; box-shadow: 0 0 0 3px rgba(123,75,216,.15); }
.inv-op-ico { flex: none; width: 34px; height: 34px; border-radius: 10px; display: grid; place-items: center; background: var(--inv-blue-lt); color: var(--inv-violet); }
.inv-op-ico svg { width: 18px; height: 18px; }
.inv-op-topic.is-on .inv-op-ico { background: var(--inv-grad); color: #fff; }
.inv-op-topic b { display: block; font-size: 14.5px; font-weight: 700; line-height: 1.3; }
.inv-op-topic small { display: block; font-size: 12.5px; color: var(--inv-muted-2); line-height: 1.4; margin-top: 2px; }
.inv-op-step.is-wait #dynamic-form, .inv-op-step.is-wait .inv-captcha { display: none; }
.inv-op-wait { display: none; margin: 0; padding: 16px; border: 1px dashed #ddd5ea; border-radius: 14px; background: #fcfbfe; color: var(--inv-muted); font-size: 14px; text-align: center; }
.inv-op-step.is-wait .inv-op-wait { display: block; }
.inv-op-step:last-child { border-bottom: 0; }
body.inv-op-on #ticketForm #dynamic-form > h3, body.inv-op-on #ticketForm #dynamic-form > hr { display: none; }
body.inv-op-on #ticketForm #dynamic-form > p:first-of-type { display: none; }
.inv-op-actions { display: flex !important; align-items: center; justify-content: space-between; gap: 14px; margin: 0 !important; padding-top: 18px; border-top: 1px solid var(--inv-line); }
.inv-op-actions > [class*=col-] { display: contents; }
.inv-op-note { margin: 0; font-size: 13.5px; color: var(--inv-muted); }
.inv-op-actions button[type=submit] { float: none !important; margin-left: auto; min-width: 200px; }
.inv-op-side { position: sticky; top: 88px; display: flex; flex-direction: column; gap: 14px; }
.inv-op-p { margin: 0 0 8px; font-size: 13.5px; color: var(--inv-muted); }
a.inv-op-guide { display: flex; align-items: center; gap: 10px; padding: 9px 0; border-top: 1px solid var(--inv-line); color: var(--inv-ink) !important; text-decoration: none !important; font-size: 14px; font-weight: 600; }
a.inv-op-guide:hover { color: var(--inv-violet) !important; }
a.inv-op-guide svg { width: 17px; height: 17px; color: var(--inv-violet); flex: none; }
.inv-op-all { display: inline-block; margin-top: 8px; font-size: 13.5px; font-weight: 700; color: var(--inv-blue-dk) !important; text-decoration: none !important; }
.inv-op-next { list-style: none; margin: 4px 0 0; padding: 0; counter-reset: s; }
.inv-op-next li { counter-increment: s; position: relative; padding: 0 0 12px 36px; }
.inv-op-next li:last-child { padding-bottom: 0; }
.inv-op-next li:before { content: counter(s); position: absolute; left: 0; top: 0; width: 24px; height: 24px; border-radius: 8px; background: var(--inv-blue-lt); color: var(--inv-violet); font-weight: 800; font-size: 12.5px; display: grid; place-items: center; }
.inv-op-next b { display: block; font-size: 14px; color: var(--inv-ink); }
.inv-op-next span { display: block; font-size: 13px; color: var(--inv-muted); }
.inv-op-side .inv-tv-help a { margin: 0 6px 6px 0; }
@media (max-width: 1100px) { .inv-op-topics { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
@media (max-width: 991px) {
  .inv-op { grid-template-columns: 1fr; }
  .inv-op-side { position: static; }
}
@media (max-width: 767px) {
  body.inv-op-on #ticketForm { padding: 4px 16px 18px !important; }
  .inv-op-b { padding-left: 0; }
  .inv-op-grid, .inv-op-topics { grid-template-columns: 1fr; }
  .inv-op-topic { min-height: 0; }
  .inv-op-actions { flex-direction: column; align-items: stretch; }
  .inv-op-actions button[type=submit] { margin-left: 0; width: 100%; }
}

/* ---------- Thank-you page, wait box (30 Oct) ---------- */
body.inv-p-thanks #main .inv-card { max-width: 720px; margin: 0 auto; text-align: center; font-size: 16px; line-height: 1.7; color: var(--inv-ink-soft); padding: 36px 40px; }
body.inv-p-thanks #main .inv-card h2 { margin: 0 0 10px; font-size: 24px; font-weight: 800; color: var(--inv-ink); }
body.inv-p-thanks #main .inv-card p { margin: 0 0 10px; }
.inv-ty-ico { width: 64px; height: 64px; margin: 0 auto 16px; border-radius: 20px; display: grid; place-items: center; background: var(--inv-grad); color: #fff; box-shadow: var(--inv-shadow-cta); }
.inv-ty-ico svg { width: 30px; height: 30px; }
.inv-ty-acts { display: flex; flex-wrap: wrap; justify-content: center; gap: 10px; margin-top: 22px; padding-top: 20px; border-top: 1px solid var(--inv-line); }
.inv-ty-acts .inv-tk-new svg { width: 18px; height: 18px; }
#loading .modal-content { border: 0; border-radius: 20px; box-shadow: var(--inv-shadow-raised); font-family: var(--inv-head); }
#loading .modal-header { border: 0; padding: 22px 24px 6px; }
#loading .modal-title { font-size: 17px; font-weight: 700; color: var(--inv-ink); }
#loading .modal-body { padding: 10px 24px 24px; }
#loading .progress { height: 8px; border-radius: 999px; background: var(--inv-bg); box-shadow: none; margin: 0; }
#loading .progress-bar { background-color: var(--inv-violet); background-image: linear-gradient(90deg, #e2338f, #7b4bd8 55%, #2d8cff); border-radius: 999px; }
#overlay { background: rgba(11,10,31,.45) !important; }

/* ---------- Homepage ticket form, same steps as open.php (30 Oct) ---------- */
#ticketForm.inv-op-embed .inv-op-step:first-child { padding-top: 2px; }
#ticketForm.inv-op-embed .inv-op-step:last-child { padding-bottom: 8px; }
#ticketForm.inv-op-embed #dynamic-form > h3, #ticketForm.inv-op-embed #dynamic-form > hr, #ticketForm.inv-op-embed #dynamic-form > p:first-of-type { display: none; }
#ticketForm.inv-op-embed .inv-op-topics { grid-template-columns: repeat(3, minmax(0, 1fr)); }
#ticketForm.inv-op-embed .inv-op-topic { padding: 12px; min-height: 0; }
#ticketForm.inv-op-embed .inv-op-actions { display: flex !important; align-items: center; gap: 14px; padding-top: 16px; border-top: 1px solid var(--inv-line); }
#ticketForm.inv-op-embed .inv-op-actions .col-xs-12 { display: flex; flex: 1; justify-content: flex-end; padding: 0; }
@media (max-width: 1100px) { #ticketForm.inv-op-embed .inv-op-topics { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
@media (max-width: 767px) {
  #ticketForm.inv-op-embed .inv-op-b { padding-left: 0; }
  #ticketForm.inv-op-embed .inv-op-topics, #ticketForm.inv-op-embed .inv-op-grid { grid-template-columns: 1fr; }
  #ticketForm.inv-op-embed .inv-op-actions { flex-direction: column; align-items: stretch; }
}

/* ---- CSAT rating page (rate.php) ---- */
.inv-rate > p{font-size:15px;color:#5b5470;margin:0 0 18px}
.inv-rate > p strong{color:#14112a}
.inv-rate-scale{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;margin:6px 0 22px}
.inv-rate-n{display:flex;flex-direction:column;align-items:center;gap:4px;padding:16px 6px;border:1px solid #ece6f3;border-radius:14px;background:#fff;text-decoration:none!important;transition:transform .15s,border-color .15s,box-shadow .15s}
.inv-rate-n b{font-size:26px;font-weight:800;line-height:1;color:#14112a}
.inv-rate-n span{font-size:12.5px;font-weight:600;color:#5b5470}
.inv-rate-n:hover,.inv-rate-n:focus-visible{transform:translateY(-2px);border-color:#c9b6f2;box-shadow:0 8px 22px rgba(123,75,216,.14)}
.inv-rate-1 b,.inv-rate-2 b{color:#b4235f}.inv-rate-3 b{color:#5b5470}.inv-rate-4 b,.inv-rate-5 b{color:#0f7a43}
.inv-rate-scale.is-done .inv-rate-n{padding:10px 6px;opacity:.55}
.inv-rate-scale.is-done .inv-rate-n b{font-size:20px}
.inv-rate-scale.is-done .inv-rate-n.is-on{opacity:1;border:0;background:linear-gradient(120deg,#e2338f,#7b4bd8 55%,#2d8cff)}
.inv-rate-scale.is-done .inv-rate-n.is-on b,.inv-rate-scale.is-done .inv-rate-n.is-on span{color:#fff}
.inv-rate-form label{display:block;font-weight:600;font-size:14.5px;color:#14112a;margin:0 0 8px}
.inv-rate-form textarea{width:100%;border:1px solid #ece6f3;border-radius:14px;padding:12px 14px;font:inherit;font-size:15px;resize:vertical;min-height:110px;margin-bottom:14px}
.inv-rate-form textarea:focus{outline:0;border-color:#7b4bd8;box-shadow:0 0 0 3px rgba(123,75,216,.15)}
.inv-rate-form .btn{color:#fff!important}
@media (max-width:560px){.inv-rate-scale{gap:6px}.inv-rate-n{padding:12px 2px}.inv-rate-n span{font-size:10.5px}}

/* ---- login: "not your app login" note ---- */
.inv-login-note{margin:0 0 16px;padding:11px 14px;border:1px solid #e2d3fb;background:#f6f0ff;border-radius:14px;font-size:13.5px;line-height:1.55;color:#5b5470}
.inv-login-note b{color:#14112a}
/* ---- Apps & logins page (apps.php) + login note ---- */
.inv-apps-lead{font-size:15px;color:#5b5470;margin:0 0 20px;max-width:760px}
.inv-apps-lead b{color:#14112a}
.inv-apps-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
.inv-app{display:flex;flex-direction:column;border:1px solid #ece6f3;border-radius:20px;padding:20px;background:#fff}
.inv-app.is-help{background:#f7f5fb}
.inv-app-top{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:6px}
.inv-app-top h2{margin:0;font-size:18px;font-weight:800;color:#14112a}
.inv-app-top span{font-size:11.5px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:#7b4bd8;background:#f3e8ff;border-radius:999px;padding:3px 10px;white-space:nowrap}
.inv-app p{font-size:14px;line-height:1.6;color:#5b5470;margin:0 0 14px;flex:1}
.inv-app-get{display:flex;flex-wrap:wrap;gap:8px}
.inv-app-btn{display:inline-flex;align-items:center;gap:7px;padding:9px 13px;border-radius:12px;border:1px solid #ece6f3;background:#fff;color:#14112a!important;font-size:13.5px;font-weight:600;text-decoration:none!important;transition:border-color .15s,box-shadow .15s}
.inv-app-btn svg{width:16px;height:16px;flex:none;color:#7b4bd8}
.inv-app-btn:hover{border-color:#c9b6f2;box-shadow:0 6px 18px rgba(123,75,216,.12)}
.inv-app-get .inv-app-btn:first-child{background:linear-gradient(120deg,#e2338f,#7b4bd8 55%,#2d8cff);border-color:transparent;color:#fff!important}
.inv-app-get .inv-app-btn:first-child svg{color:#fff}
.inv-app-guide{margin-top:12px;font-size:13.5px;font-weight:600;color:#5b21b6!important}
.inv-apps-help{display:flex;flex-wrap:wrap;align-items:center;gap:10px 14px;margin-top:20px;padding:16px 18px;border-radius:20px;background:#0b0a1f;color:#fff}
.inv-apps-help div{flex:1;min-width:220px}
.inv-apps-help b{display:block;font-size:15px}
.inv-apps-help span{font-size:13.5px;color:#c9c4dc}
.inv-apps-help a{padding:9px 14px;border-radius:12px;background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.2);color:#fff!important;font-weight:600;font-size:13.5px;text-decoration:none!important}
.inv-login-note a{color:#5b21b6;font-weight:700}
@media (max-width:980px){.inv-apps-grid{grid-template-columns:1fr 1fr}}
@media (max-width:620px){.inv-apps-grid{grid-template-columns:1fr}}
/* header: keep buttons/links on one line */
.inv-top-btn,.inv-top-ghost,.inv-top nav a{white-space:nowrap}
.inv-apps-who{border:1px solid #ece6f3;border-radius:20px;padding:18px;margin:0 0 18px;background:#f7f5fb}
.inv-apps-who h2{margin:0 0 12px;font-size:16px;font-weight:800;color:#14112a}
.inv-apps-who-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:10px}
.inv-apps-who-grid a{display:flex;flex-direction:column;gap:4px;padding:12px 14px;border-radius:14px;background:#fff;border:1px solid #ece6f3;text-decoration:none!important;transition:border-color .15s,box-shadow .15s}
.inv-apps-who-grid a:hover{border-color:#c9b6f2;box-shadow:0 6px 18px rgba(123,75,216,.12)}
.inv-apps-who-grid b{font-size:14px;color:#14112a}
.inv-apps-who-grid span{font-size:12.5px;font-weight:600;color:#5b21b6}
.inv-app{scroll-margin-top:90px}
.inv-app:target{border-color:#7b4bd8;box-shadow:0 0 0 3px rgba(123,75,216,.15)}
.inv-app-how{margin-top:14px;border-top:1px solid #ece6f3;padding-top:10px}
.inv-app-how summary{cursor:pointer;font-size:13.5px;font-weight:700;color:#14112a;list-style:none;display:flex;align-items:center;gap:6px}
.inv-app-how summary::-webkit-details-marker{display:none}
.inv-app-how summary:before{content:"+";display:inline-grid;place-items:center;width:18px;height:18px;border-radius:6px;background:#f3e8ff;color:#7b4bd8;font-weight:800}
.inv-app-how[open] summary:before{content:"–"}
.inv-app-how ol{margin:10px 0 0;padding-left:20px;font-size:13.5px;line-height:1.6;color:#5b5470}
.inv-app-how li{margin-bottom:6px}
.inv-app-how li b{color:#14112a}
.inv-app-how a{color:#5b21b6;font-weight:600}
@media (max-width:980px){.inv-apps-who-grid{grid-template-columns:1fr 1fr}}
@media (max-width:620px){.inv-apps-who-grid{grid-template-columns:1fr}}

/* ---- Language picker + Google Translate clean-up ---- */
.inv-lang{position:relative;display:inline-flex;align-items:center;gap:6px;height:38px;padding:0 10px;border:1px solid #ece6f3;border-radius:12px;background:#fff;color:#14112a;cursor:pointer;margin:0}
.inv-lang svg{width:16px;height:16px;color:#7b4bd8;flex:none}
.inv-lang select{appearance:none;-webkit-appearance:none;border:0;background:transparent;font:inherit;font-size:13.5px;font-weight:600;color:#14112a;cursor:pointer;padding:0 14px 0 0;max-width:150px;outline:0;background-image:linear-gradient(45deg,transparent 50%,#5b5470 50%),linear-gradient(135deg,#5b5470 50%,transparent 50%);background-position:calc(100% - 5px) 55%,100% 55%;background-size:5px 5px;background-repeat:no-repeat}
.inv-lang:focus-within{border-color:#7b4bd8;box-shadow:0 0 0 3px rgba(123,75,216,.15)}
body{top:0!important}
.goog-te-banner-frame,iframe.skiptranslate,.skiptranslate>iframe,#goog-gt-tt,.goog-te-balloon-frame,.goog-tooltip,.VIpgJd-ZVi9od-ORHb-OEVmcd,.VIpgJd-ZVi9od-aZ2wEe-wOHMyf{display:none!important}
.goog-text-highlight,font[style]{background:transparent!important;box-shadow:none!important}
@media (max-width:900px){.inv-lang{width:100%;justify-content:flex-start;margin-bottom:6px}.inv-lang select{max-width:none;flex:1}}
/* apps cards: tag above the title */
.inv-app-top{flex-direction:column-reverse;align-items:flex-start;gap:8px}
.inv-app-top h2{font-size:19px}
/* guide reader: same site header on top, reader below it */
html.inv-reading .inv-top{position:fixed;top:0;left:0;right:0;z-index:9995}
html.inv-reading .inv-reader{top:var(--inv-top-h,69px)}
.inv-rd-bar{background:#fff!important;box-shadow:0 8px 24px -18px rgba(20,17,42,.35)!important;border-bottom:1px solid #ece6f3}
.inv-rd-back{border:1px solid #ece6f3!important;background:#fff!important;color:#14112a!important}
.inv-rd-back:hover{background:#f7f5fb!important}
.inv-rd-back svg{color:#7b4bd8}
.inv-rd-brand{display:none!important}
.inv-rd-search{border:1px solid #ece6f3}
.inv-rd-side{top:76px}
/* compact language picker: globe + code, full list on click */
.inv-lang{flex:none;padding:0 22px 0 10px;min-width:0}
.inv-lang:after{content:"";position:absolute;right:9px;top:50%;width:6px;height:6px;border-right:2px solid #5b5470;border-bottom:2px solid #5b5470;transform:translateY(-70%) rotate(45deg)}
.inv-lang-code{font-size:13px;font-weight:700;color:#14112a;letter-spacing:.02em}
.inv-lang select{position:absolute;inset:0;width:100%;max-width:none;min-width:0;opacity:0;cursor:pointer;padding:0}
@media (max-width:900px){.inv-lang{width:auto}}
/* floating WhatsApp: replaces the old green plugin bubble */
#WAButton,.floating-wpp{display:none!important}
.inv-fab{position:fixed;right:20px;bottom:20px;z-index:9996;display:inline-flex;align-items:center;gap:10px;padding:8px 16px 8px 8px;border-radius:999px;background:#fff;border:1px solid #ece6f3;box-shadow:0 14px 34px -12px rgba(20,17,42,.35);color:#14112a!important;text-decoration:none!important;font-family:Poppins,system-ui,sans-serif;transition:transform .15s,box-shadow .15s}
.inv-fab:hover{transform:translateY(-2px);box-shadow:0 18px 40px -12px rgba(20,17,42,.45)}
.inv-fab-ico{display:grid;place-items:center;width:40px;height:40px;border-radius:50%;background:#25d366;color:#fff;flex:none}
.inv-fab-ico svg{width:22px;height:22px}
.inv-fab-txt b{display:block;font-size:14px;font-weight:700;line-height:1.2}
.inv-fab-txt small{display:block;font-size:11.5px;color:#5b5470;line-height:1.3}
@media (max-width:620px){.inv-fab{right:14px;bottom:14px;padding:6px}.inv-fab-txt{display:none}.inv-fab-ico{width:46px;height:46px}}
@media print{.inv-fab{display:none}}